We performed a comparison between Fortra's Automate and IBM BPM based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."
"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."
"The pricing is excellent. I would give them perfect marks in that regard."
"The best feature of Automate is its ease of use, which is a major selling point."
"We have found the pricing to be very reasonable."
"I actually quite liked the no-coding functionality."
"The designer feature, compared to other solutions is easy to use."
"I would say that I like its GUI designer the best."
"The solution has helped us automate business processes."
"IBM BPM should become cloud-native. It should also add a cloud deployment feature."
"Enabled us to convert most of the paper-based work into an automated workflow process, and some of them were converted into straight-through processing, with no human interaction involved whatsoever."
"Our customers use the solution as a workflow platform to manage their processes."
"It makes the company business processes work more efficiently."
"IBM BPM is a stable solution."
"The documentation is not that great."
"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."
"The workflow for variables could be better. The input and output of task-level variables could be made a little clearer in terms of passing those around from one task to another upon success, etc. Things like that could be a little easier potentially."
"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."
"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."
"We really need a free development environment for customers. Building and testing automation on production isn't ideal."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
"We had a weird problem that whenever the database would go down, even for a few seconds, it broke the connection. It would not come back up as it was supposed to. However, working with IBM, we were able to figure out a fix, then it came back up, even after an interruption of the database."
"The engine itself tends to accumulate a lot of data that needs to be cleaned up, and that's the kind of thing that keeps it from, in some scenarios, scaling as much as it needs to. And then, when you're building solutions, if you're not careful to keep the screens from being associated with too much data, if you're going to just do things the way that a lot of people would just assume that they can do, without having experience of having made those mistakes before, it will accumulate a lot of data, and that will cause it to perform very badly."
"The configuration is not that easy, and the initial deployment took three months."
"We thought there might have been a little more discussion early on about, "Hey, if you're doing this, set it up this way," or some best practices or some guidance that we didn't get."
"The cost of the solution has room for improvement."
"The front end is not customised for a good user experience."
"UI is an area with a shortcoming that needs improvement."
Fortra's Automate is ranked 5th in Robotic Process Automation (RPA) with 21 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Fortra's Automate is rated 8.2, while IBM BPM is rated 7.8. The top reviewer of Fortra's Automate writes "Can automate several processes with only one bot and is easy to implement, administer, and use". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Fortra's Automate is most compared with Microsoft Power Automate, UiPath, Red Hat Ansible Automation Platform, MOVEit and Automation Anywhere (AA), whereas IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
