We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Camunda Platform has a very good interface for workflow and business process design."
"The number of client implementations and cross-language capabilities to support multiple frameworks is very pluggable compared to Pega. It's also more portable."
"We are using the BPMN engine of Camunda; we are not using the user interface. We are using just the engine, the back end of this. For us, it is working quite well."
"Easy to use and easy to integrate into the products and applications we provide for our customers."
"The Camunda BPMN Platform is very flexible and gives several options to deploy and scale it."
"It allows me to present or to demonstrate the business process flow, visually, without having to resort to PowerPoint, Visio, or other products."
"The speed and execution of DMN was a big selling point for us. It's very good at conducting business processes that are easily modeled and presented in a way that's easy to understand."
"There's this graphic that tells you how many lines or how many tickets are in each step. In that way, you know where you stand. I find this feature very valuable."
"I like the APIs and the BPM coach is a good tool. But if I had to pick one, it would be the API."
"IBM BPM is stable."
"One of the reasons for adopting this solution ten years ago was its ease of use. It had a lot of off-the-shelf functionality, and it did not need to be developed specifically for the project that we were implementing. That was the main reason for adopting it in the beginning."
"The integration and design are valuable features."
"Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
"The solution offers great notifications."
"Its dashboard is easy to use and very good. It allows us to customize."
"I liked its robustness the most. It was a very robust platform in my experience. It seemed like a very stable and powerful tool for handling lots of concurrent users and hammering at the system."
"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."
"It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."
"The most valuable feature is automation, which is quite strong and we are quite happy with it."
"The business process modeling is the most valuable feature."
"It's a flexible solution."
"The dashboards are helpful because you can display reports directly on your screen."
"I'm from the .NET world and I would like to use it, rather than Java."
"The initial setup can be complex for business users."
"If there were some industry templates it would have helped significantly, because it is similar to a process map for a domain. That is what we are currently creating, a domain-relevant process map."
"As we experienced some difficulties in the beginning, deployment took almost a month."
"Would be helpful if there were additional out-of-the-box activities."
"In the future, I would definitely like to see the process administration (migration, audit, tracking) and process evaluation (optimize) features added to the community edition."
"Process interfaces between diagrams could be improved."
"We have faced problems with the performance."
"Importing and exporting between multiple environments is more difficult with other tools."
"Our developers are complaining that it's too complex to maintain."
"If you want to use IBM BPM, you will have to invest a lot of money for licenses and you need to learn that there are limitations in developing applications. You cannot create anything you want."
"We are a government organization, and we are the largest government power sector in India. We generate around 30% of power in India. Therefore, our processes are quite complex. Although IBM BPM is a low-code or no-code software, if you want to have extremely complex workflows, just the business process diagrams are not helpful in creating those workflows. While implementing complex workflows, only the process flow diagrams did not help us. We had to write a lot of Java scripts and Java queries to achieve what we wanted. Its integration capabilities with the SAP environment have to be improved. At present, we are only talking at the web services environment level. Its price also needs to be improved. It is currently expensive. Previously, Active Directory required a heterogeneous environment, but now they want a homogeneous environment. We had onboarded employees through Microsoft Active Directory, and now I have to implement Microsoft AD only from the cloud for my vendors."
"The debugging needs improvement. There is some confusion surrounding the debugging."
"You must have good experience to work with it. It is not that easy. Its installation is complex, especially in the new version for business automation, and it could be improved. It has a safety application embedded inside it, and you need to do a lot of configuration to install it. I have been working for two days to resolve an issue."
"The coaches and the user interface are the areas that can be improved a lot. It is good in terms of data processing, but the UI, scripting, and coaches are not very user-friendly and developer-friendly. Performance is always an issue. The scripting and the pattern that it uses are very tedious for new developers to understand, and it takes time to master it in depth. When comparing IBM BPM with IBM APN, a lot of things are provided out of the box in IBM APN. We don't have to write code or a Java connector to make a functionality work. It would be very helpful and time-saving for developers if IBM BPM is improved in this area to provide many functionalities or drag-and-drop options so that the developers don't have to write the code."
"It is a really powerful tool, but its entry price is so high, which makes it a very exclusive club for who gets to use it. The thing that seemed to be the most intolerable was that you could put lots and lots of users on it, and it worked fine, but if you put lots and lots of developers on it, it sure seemed to have challenges. The biggest challenge was the development because of the Eclipse tool. It just seemed like irrespective of the development team that you put together, whether it had 10 or 50 people, you would end up having to reboot the development server throughout the day when you concurrently had lots of people hammering on the system. The development server just got sluggish. This was true for every project I was on. Once you got more than about five people working on the system at the same time, it would just get slower and slower during development work, and the only way to fix it was to reboot the server. It became just like a routine. Sometimes, we would reboot at lunch or dinner time, which is silly. After the cloud instances started rolling out, I never saw that again. That was probably the one big advantage of the cloud version. Instead of using an independent Eclipse-based process development tool, we moved to web-based process and design. The web-based tool definitely had greater performance than the Eclipse-based tool. I never got onto another project after that with 50 people, so I don't know how the performance is when you get a large team on it, but it definitely seems that the cloud design tool was a massive improvement."
"In terms of improvement, it could be less complex."
"I feel that the features are not user-friendly."
"The UI of the solution is not good. They should work to update the solution and make it better and fresher."
"The setup and installation process could be made easier."
"The initial setup is actually a really complicated process."
"Sometimes, we feel like we are not getting the full features of the content management capabilities."
"When compared with the proprietary products, the pricing costs are much less, even though it is an enterprise edition."
"I use the open-source free version."
"Generally, the price could be better, as well as the licensing fees."
"We use the open-source version, which can be used at no cost."
"The open-source version of the product is free to use."
"Licensing costs are anywhere from $80,000 to $100,000 USD per year."
"We pay for the license of this solution annually."
"I think Camunda BPM can improve their licensing costs. It isn't easy to find clients with Camunda BPM licenses mainly because it's quite expensive."
"It's expensive. All software is always extremely high. The manufacturing cost that we have compared to the selling cost, it's not like you're building a house or building a car. But putting that aside, considering that it's expensive, it's a lot of money. If you compare it with some of the other alternatives in the market, it's a similar price. For instance, if you compare it with Pegasystems, it's a similar price."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"IBM could improve the price. It is far too expensive."
"I wish it was less expensive. I don't know why their pricing model is so high for a piece of software that could benefit so many. It just seems to me that they could have a lower cost, maybe with fewer features or whatever, but it should be possible to do a lower cost workflow software that uses the same interface and underlying engine but does not cost so much that you have to be a Fortune 50 company to buy it. It is annoying to me. There are a lot of solutions that IBM has that are really powerful but nobody can afford them. They know their business, but I still feel that there are a lot of customers who would benefit from this sort of thing. I don't know what this elitism is all about. I am sure they have people doing the money numbers, but it seems like you can make a lot more money by selling it to way more people for a little bit less."
"When considering the features of the solution the price is expensive compared to competitors."
"The price of the solution is fair for an enterprise solution that has both cloud and on-premise deployments and when comparing to competitors. Recently IBM has introduced Cloud Pak which allows for more flexible licensing options for automation and other features."
"Licensing is managed by the client, but we know it is yearly. Camunda is relatively cheaper. There is not much difference in pricing of IBM and PEGA. For large licensing, there are discounts as well."
"I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example."
"When you compare with Laserfiche and M-Files, IBM is expensive."
Camunda Platform is a complete process automation tech stack with powerful execution engines for BPMN workflows and DMN decisions paired with essential applications for modeling, operations, and analytics.
With a clear vision to automate any process, anywhere, Camunda is reinventing process automation for the digital enterprise. Featuring a developer-friendly, open source approach, enterprises can use Camunda Platform to breakthrough technological, organizational, and infrastructure barriers, optimize their business processes, and drive their digital transformation initiatives forward.
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
IBM BPM is ranked 4th in Business Process Management (BPM) with 24 reviews while IBM Business Automation Workflow is ranked 11th in Business Process Management (BPM) with 6 reviews. IBM BPM is rated 7.8, while IBM Business Automation Workflow is rated 7.4. The top reviewer of IBM BPM writes "A very stable and powerful tool for handling lots of concurrent users, but it is expensive, and the Eclipse-based tool has performance issues when you have a lot of developers". On the other hand, the top reviewer of IBM Business Automation Workflow writes "Offers the ability to create a case file identification". IBM BPM is most compared with Pega BPM, Apache Airflow, Appian, ARIS BPA and Bizagi, whereas IBM Business Automation Workflow is most compared with Apache Airflow, IBM Case Foundation, ARIS BPA, K2 and Kofax TotalAgility. See our IBM BPM vs. IBM Business Automation Workflow report.
See our list of best Business Process Management (BPM) vendors.
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