Most Helpful Review
Find out what your peers are saying about IBM BPM vs. IBM Business Automation Workflow and other solutions. Updated: January 2020.
391,045 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters.
This solution is very stable.
It excels at analytics. It provides visibility across all activities of a company's processes and performance.
It helps improve your process through continual measurement.
It helps maintain, and in many instances, lower costs, as well as to maintain those costs, keeping them stable.
It continues to keep up with the changing needs of the business. That is the strong value proposition of BPM. It's not a one-time automation.
Provides the power to understand and automate processes.
Our customers use the solution as a workflow platform to manage their processes.
It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it.
The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through.
It has had a positive effect on decision-making in my organization. It helps us with our dispute process.
It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features.
One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA.
No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes.
It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications.
IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now.
We care about technology and support because support is very important and a BPM is not easy to implement.
I would like to see a lot more case studies.
The user experience, while it has improved, should continue to improve.
The business would like to use the product with a lot less IT and equipment involvement.
Better integration with other products in the automation suite.
Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction.
I would like it more documentation during the design phase.
We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes.
The development UI is sometimes a little slow.
Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view.
I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful.
From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help.
I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list.
The main areas which need improvement are specifically around reporting and analytics.
Pricing and Cost Advice
It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly.
The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from.
It has a low cost to implement. You'll get your money back in the same year that you complete the project.
Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit.
We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM.
It gives us a good return on investment.
We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did.
Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing.
There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions.
The solution has saved us time.
out of 76 in Business Process Management
Average Words per Review
out of 76 in Business Process Management
Average Words per Review
Compared 25% of the time.
Compared 9% of the time.
Compared 8% of the time.
Compared 50% of the time.
Compared 30% of the time.
Compared 16% of the time.
Also Known As
|WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server||Business Automation Workflow|
|IBM Business Process Manager is a comprehensive BPM platform giving you visibility and insight to manage business processes. It scales smoothly and easily from an initial project to a full enterprise-wide program harnesses complexity in a simple environment to better meet customer needs.|
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
Learn more about IBM BPM
Learn more about IBM Business Automation Workflow
|Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo||Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil|
Financial Services Firm62%
Non Tech Company5%
Software R&D Company23%
Financial Services Firm17%
Comms Service Provider16%
No Data Available