IBM BPM Reviews

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John Bucknavage
Real User
Business Development Management at a tech services company with 1,001-5,000 employees
Oct 16 2018

What is most valuable?

It has a mature delivery already spec'd out with almost global applicability through IBM's many customers, and being able to put that on it. It helps maintain, and in many instances, lower costs, as well as to maintain those costs, keeping… more»

How has it helped my organization?

Having good experience with the portfolio of IBM products, we have the capability of leveraging them, and part of our practice is to take our clients through the journey, very specifically mapping out the approach for each client. We don't… more»

What needs improvement?

I would like to see a lot more case studies. I'd like to see a lot more of the partners who've adopted these solutions come forward and demonstrate themselves. We have done this in the past where we had our clients at the IBM Think events… more»

What other advice do I have?

Stay as close as you can to what the current business model is; don't try to reinvent or recreate it. Just because it has appeal on all the buzzwords and new technologies, stay with what you've currently done and utilize that in each… more»

Which other solutions did I evaluate?

Competing solutions are SAP, Microsoft, and Oracle. With IBM, you have only a few roadmaps, and I think that's the value of IBM.
Luis Yndigoyen
Real User
Partner at a tech services company with 11-50 employees
Mar 28 2019

What is most valuable?

It has an appealing DSA key interface. It is an out-of-the-box screen. It is uncommon among tools in the market. You don't need to switch between interfaces because… more»

How has it helped my organization?

It excels at analytics. It provides visibility across all activities of a company's processes and performance. It shows the activities, who is performing the activities… more»

What needs improvement?

The simulation feature is great and provides a lot of value, but its complex to use. People need a high level of statistics to use it.

What's my experience with pricing, setup cost, and licensing?

The price is not great. The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from, like a VAR, partner, or… more»

Which solution did I use previously and why did I switch?

I used to work with Oracle BPM, but they changed the product's landscape. Instead of retraining, we changed to IBM BPM (Lombardi at the time).

What other advice do I have?

It is the Ferrari of BPM tools. To implement this product, you should have a process department and an ERP. Without an ERP solution, the transactionality of the BPM will… more»

Which other solutions did I evaluate?

I recently began working with Red Hat BPM JBoss BPM because IBM has became complex on its pricing. We also evaluate companies like Bonita, Documentum, and ProcessMaker… more»
Find out what your peers are saying about IBM, camunda, Bonitasoft and others in Business Process Management. Updated: April 2020.
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Paul Parisi
Consultant
Enterprise Architect at Mobiliser
Nov 03 2019

What do you think of IBM BPM?

Since the blue-washing of Lombardi, IBM has introduced three variations on the core BPM product in order to provide different entry level costs to customers based on the how they intend to use the product suite. These levels are defined as Express Edition Standard Edition Advanced Edition Broadly speaking Express and Standard differ in how the customer is allowed to use the technology where Advanced edition differs in that it allows customers to use WebSphere Process Server (WPS) capabilities which have now been integrated into the technology suite (this includes Integration Designer which is the new WebSphere design too and also Business Spaces) Update: IBM is introducing additional changes to BPM Advanced edition that will result in a further divergence of the…
Jay Birchmeier
Consultant
Client Engagement Manager at a tech services company with 11-50 employees
Oct 09 2018

What is most valuable?

It gives us, as a partner, a lot of options for building on additional capabilities that we see customers asking for time and time again. It's a very open model for adding in toolkits or functionality on top of the overall BPM platform.

How has it helped my organization?

The vision of what BPM can bring to our clients to be able to manage workflow quickly, efficiently, and to get visibility, that's what the IBM suite provides us. Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest… more»

What needs improvement?

BPM has always had this challenge: It had this promise to enable non-technical users, business people. That is an area where we, as a business partner, and other business partners, continue to build new tools that sit on top of BPM, to push that level of engagement further and further out to the business side. That's an area that still needs to be improved. Also, we would like to see integration… more»
Md8140
Real User
Managing Director at a tech services company with 51-200 employees
Oct 11 2018

What is most valuable?

As soon as you go live, you have a bunch of changes right on the back of it. Those changes will go live in two to four weeks. It will continue to keep up with the changing needs of the business. That is the strong value proposition of BPM… more»

How has it helped my organization?

The main business benefits, at the highest level, are to improve the customer experience and operational efficiency. Sometimes, you can't do one without the other. I am trying to improve how customers interact with organizations. These… more»

What needs improvement?

The user experience, while it has improved, should continue to improve. It should stay on that trajectory. These days, we are all spoiled by applications, like Amazon and Facebook, and stuff we are using in our day-to-day lives. We expect… more»

What other advice do I have?

If you're not leveraging these types of technologies, you're missing out.

Which other solutions did I evaluate?

One of its competitors is Appium.
Nick Laughton
Consultant
Principal Consultant at a tech services company
Oct 10 2018

What is most valuable?

* Visualizing the process. * Quickly build a solution.

How has it helped my organization?

The main benefits would be getting previously undocumented processes under control, improving efficiency, eliminating redundant work, and a few of them being able to achieve some sort of compliance requirement. Our customers use the… more»

What needs improvement?

Better integration with other products in the automation suite; easier to integrate with IBM's Operational Decision Manager and content management system.

What other advice do I have?

I would recommend IBM BPM. It comes down to the speed of implementation: How fast can we build something which our customers can use in their business and run with.

Which other solutions did I evaluate?

We are purely IBM. However, we do run into Pega BPM when we are evaluating BPM solutions.
Real User
Chief Enterprise Architect at a insurance company with 201-500 employees
Jun 13 2019

What is most valuable?

I don't know. I think the stability of the product is its most valuable feature.

How has it helped my organization?

We have several companies within our group. The group that develops this product also customizes it further for other customers. We provide this solution to customers like banks, hospitals, etc. They tell us that the product is very stable… more»

Which solution did I use previously and why did I switch?

We tried several solutions, but after testing them out, this is the solution we have used for over ten years. Ten years ago, BPM was not so advanced, but IBM was the best at that time, so we chose IBM because it was a good asset. It was a… more»

What other advice do I have?

We care about technology and support because support is very important and a BPM is not easy to implement. The concept may be easy but the implementation is not, and it depends on a lot of customer requirements. You need to have a very good… more»

Which other solutions did I evaluate?

Yes. I don't remember which ones. One that we evaluated was Oracle BPM and another one was from a company that doesn't exist anymore.
Harry Mavrakis
Real User
Head of IT System Integration at a financial services firm with 10,001+ employees
Sep 30 2018

What is most valuable?

The integration with the robotic process automation tool that we are using. We are using Automation Anywhere tool, as it appears that the two product integrate quite well together. It was actually the reason we chose them.

How has it helped my organization?

IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes. Part of the benefit is due to the automated execution and the other part is due… more»

What needs improvement?

I would like it more documentation during the design phase. We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes. Also, the ability to produce process documentation… more»

Which solution did I use previously and why did I switch?

We did not switch solutions. We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM.

What other advice do I have?

Most important criteria when selecting a vendor: * Price * Sales support * All the technical requirements or functional requirements of the product.
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IBM BPM Questions

What is IBM BPM?

IBM Business Process Manager is a comprehensive BPM platform giving you visibility and insight to manage business processes. It scales smoothly and easily from an initial project to a full enterprise-wide program harnesses complexity in a simple environment to better meet customer needs.
Also known as
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
IBM BPM customers
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
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