IBM BPM Reviews

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Real User
Managing Director at Couture Consulting
Mar 28 2018

What is most valuable?

The most valuable thing is actually the Analytics, which is actually a little bit not where it should be.

What needs improvement?

I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there… more»

Which solution did I use previously and why did I switch?

My clients that go with IBM usually do so because they have a sense of, if they have problems they have an organization like IBM to complain to. If we try to use open-source, that's usually a problem if it's a relatively big company… more»

What other advice do I have?

I rate IBM BPM a seven out of 10. It's good but it needs some help.

Which other solutions did I evaluate?

In the BPM space, the undisputed leader is a company called Pega. In terms of the market share, they win a lot more deals, but they have a very different approach, and they have different types of customers. In the region where I work… more»
Dwayne Fishel
Consultant
IT Systems Engineer Consultant at a insurance company with 10,001+ employees
Mar 21 2018

What is most valuable?

It's really helped our customers learn the process. Before you go into BPM you have to document the process. Working with the different groups that are involved with the process, there was good collaboration so they understand what the… more»

How has it helped my organization?

Right now we're about eight months in, and the processes are long. They can take multiple weeks, so we haven't had a chance to go through a number of those to realize the benefits. But just word of mouth, and talking to people using it… more»

What needs improvement?

I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution. Other than that, it's meeting our needs with what the requirements… more»

Which solution did I use previously and why did I switch?

No solution previously. We've been discussing BPM for a number of years, just looking for the right use case and the right time to do it. When selecting a vendor, typically we look to see if we have strategic partners, strategic… more»

What other advice do I have?

I think this solution is an eight out of 10. It has a strong place in the market. BPM is one of the leading tools, if not the best BPM solution out there. It has extensibility across the platform to allow you to do any number of things. It… more»
Find out what your peers are saying about IBM, camunda, Bonitasoft and others in Business Process Management. Updated: November 2019.
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Real User
Lead Architect at a tech services company with 1,001-5,000 employees
Mar 20 2018

What is most valuable?

From an architecture perspective, the thing that we like about it is the ease by which our development teams could pick the tool up. That was cool. The Process Designer is good. We like how we can… more»

How has it helped my organization?

I'm not sure that it has improved our organization, per se, but the speed to market, delivery of our processes and rules that change constantly, it helps a lot with that. Also, not having to build our… more»

What needs improvement?

One of the things that we are looking at is cognitive learning. IBM has another product called IBM RPA, I think, which is doing some of that stuff. We would like to see more of that with respect to… more»

Which solution did I use previously and why did I switch?

We used Pega. Pega can be used both as a workflow engine and a process engine. We have our own internally built process engine too, written in Java, but it's more customized to a certain issue and we… more»

What other advice do I have?

In terms of advice to a colleague who is looking this or a similar solution, I think it is based on the needs of the company, overall, in terms of the business capabilities, the business development… more»

Which other solutions did I evaluate?

We looked at Pega, it's very expensive in terms of licensing. We are now looking at Red Hat's implementation of the BPM tool to see, from a price point ratio, how it behaves as well. Red Hat has a… more»
Real User
Tech Lead at a financial services firm with 1,001-5,000 employees
Mar 20 2018

What is most valuable?

Turnaround time: It is easy to take a requirement, put it in the code, and deploy it. We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make… more»

How has it helped my organization?

* Easy to use * Easy to develop * It is transparent to business users because it is mostly picture based modelling. * Easy for people to understand what the application is doing.

What needs improvement?

Some performance stuff around tasks and indexing. We know that there are changes coming in this space. A lot of the management stuff: It is a rather thick stack because you have to have WebSphere… more»

Which solution did I use previously and why did I switch?

We did not have a BPM solution previously.

What other advice do I have?

It is more than just a new development tool for IT. You need a capability within IT to support it, run it on the right platform, and have the right developers to develop within it. It is somewhat of a… more»

Which other solutions did I evaluate?

We evaluated two other BPM platforms and did a PoC with one of them. Then we decided on Lombardi, and they were bought. After that, we decided on IBM BPM. We did a PoC with Pega and looked at Appian… more»
John Bucknavage
Real User
Business Development Management at a tech services company with 1,001-5,000 employees
Oct 16 2018

What is most valuable?

It has a mature delivery already spec'd out with almost global applicability through IBM's many customers, and being able to put that on it. It helps maintain, and in many instances, lower costs, as well as to maintain those costs, keeping… more»

How has it helped my organization?

Having good experience with the portfolio of IBM products, we have the capability of leveraging them, and part of our practice is to take our clients through the journey, very specifically mapping out the approach for each client. We don't… more»

What needs improvement?

I would like to see a lot more case studies. I'd like to see a lot more of the partners who've adopted these solutions come forward and demonstrate themselves. We have done this in the past where we had our clients at the IBM Think events… more»

What other advice do I have?

Stay as close as you can to what the current business model is; don't try to reinvent or recreate it. Just because it has appeal on all the buzzwords and new technologies, stay with what you've currently done and utilize that in each… more»

Which other solutions did I evaluate?

Competing solutions are SAP, Microsoft, and Oracle. With IBM, you have only a few roadmaps, and I think that's the value of IBM.
Abrar Mir
Real User
Chief Innovation Officer at Habib Bank Ltd.
Mar 21 2018

What is most valuable?

There is a component of this BPM pool - I can't recall the name. What it does is, it allows you to create various scenarios and then run them quickly, before actually putting them onto a tool. So I think that part of the tool is really fantastic, because that enables you to create scenarios, create… more»

How has it helped my organization?

In terms of the process automation and the workflow improvement, although, as I said earlier, we did not re-engineer the process, just the fact that there are lots of times when there is back-and-forth between the branch staff and the back office staff. So all of that, now that it is all automated… more»

What needs improvement?

At this point, we're still going through the process of exploring the features that we have. I think we're far from the stage where we can talk about new features.

What other advice do I have?

I think it's worth looking at the IBM BPM solution. Certainly, when it comes in combination with the other tool that I talked about, where you can do a simulation, I think it's worth it. One should certainly look at it.
Luis Yndigoyen
Real User
Partner at a tech services company with 11-50 employees
Mar 28 2019

What is most valuable?

It has an appealing DSA key interface. It is an out-of-the-box screen. It is uncommon among tools in the market. You don't need to switch between interfaces because… more»

How has it helped my organization?

It excels at analytics. It provides visibility across all activities of a company's processes and performance. It shows the activities, who is performing the activities… more»

What needs improvement?

The simulation feature is great and provides a lot of value, but its complex to use. People need a high level of statistics to use it.

What's my experience with pricing, setup cost, and licensing?

The price is not great. The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from, like a VAR, partner, or… more»

Which solution did I use previously and why did I switch?

I used to work with Oracle BPM, but they changed the product's landscape. Instead of retraining, we changed to IBM BPM (Lombardi at the time).

What other advice do I have?

It is the Ferrari of BPM tools. To implement this product, you should have a process department and an ERP. Without an ERP solution, the transactionality of the BPM will… more»

Which other solutions did I evaluate?

I recently began working with Red Hat BPM JBoss BPM because IBM has became complex on its pricing. We also evaluate companies like Bonita, Documentum, and ProcessMaker… more»
Paul Parisi
Consultant
Enterprise Architect at a tech consulting company with self employed
Nov 03 2019

What do you think of IBM BPM?

Since the blue-washing of Lombardi, IBM has introduced three variations on the core BPM product in order to provide different entry level costs to customers based on the how they intend to use the product suite. These levels are defined as Express Edition Standard Edition Advanced Edition Broadly speaking Express and Standard differ in how the customer is allowed to use the technology where Advanced edition differs in that it allows customers to use WebSphere Process Server (WPS) capabilities which have now been integrated into the technology suite (this includes Integration Designer which is the new WebSphere design too and also Business Spaces) Update: IBM is introducing additional changes to BPM Advanced edition that will result in a further divergence of the…
See 27 More IBM BPM Reviews

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User Assessments By Topic About IBM BPM

Find out what your peers are saying about IBM, camunda, Bonitasoft and others in Business Process Management. Updated: November 2019.
382,892 professionals have used our research since 2012.

IBM BPM Questions

What is IBM BPM?

IBM Business Process Manager is a comprehensive BPM platform giving you visibility and insight to manage business processes. It scales smoothly and easily from an initial project to a full enterprise-wide program harnesses complexity in a simple environment to better meet customer needs.
Also known as
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
IBM BPM customers
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
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