We performed a comparison between BeyondTrust Remote Support and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"I personally like the ability to share files with other machines."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"We are able to be more effectively connected to computers and servers all over the world."
"The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use."
"First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario."
"We've been able to scale the environment quite nicely by using the Citrix Remote PC. I can't say enough about that. And because that relies on utilizing your existing hardware resources, and making those available as a part of your Citrix farm — with a second level of authentication and security pieces around it — we added some 4,000 workstations without an additional overhead or cost."
"For the most part, overall stability is what you would expect."
"The product is simple to set up, and its deep integration with Microsoft is also a valuable feature."
"For our company's customers, I feel that the product is stable."
"Citrix DaaS’s most valuable feature is the virtualization of applications and desktops."
"The most valuable feature is the desktop experience so that users don't see much difference between the remote desktop and the local desktop... It also provides virtualization for high-end graphics so that they can be displayed. AutoCAD can be done on Citrix. The graphics are very good."
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"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"Lacks some kind of voice communication option."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"We encounter compatibility issues related to hardware, scanners, and other devices."
"If Citrix can develop something which can have more reach towards the backend infrastructure, other components of the Citrix environment, that would be ideal."
"It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution."
"Pricing can be lower and roaming profiles need to be fixed to work consistently."
"The product’s customization feature needs improvement."
"We have had issues with certain aspects, which is why we are looking for alternatives. For example, the firewall solution from Citrix is a bit complicated. Integration is hard."
"Our experience of Citrix Virtual Apps and Desktops is good, but the environment can become complex and difficult to manage at times."
"As an end-to-end solution for implementing Zero Trust principles I would rate it a six or a seven out of 10, because it doesn't cover all aspects of Zero Trust. There are quite a few aspects you need to cover."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews. BeyondTrust Remote Support is rated 9.0, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Delinea Secret Server, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Microsoft Remote Desktop Services. See our BeyondTrust Remote Support vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.
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