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Most Helpful Review
Find out what your peers are saying about BeyondTrust Remote Support vs. ConnectWise Control and other solutions. Updated: January 2021.
456,966 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.""The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.""This is a very secure product."

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"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""You can bring up a command prompt remotely and execute commands without having to disturb the user."

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Cons
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice.""Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand.""Technical support for this region can be improved."

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"The solution is a little bit complicated when you want to implement it.""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.""I really didn't care for the onboarding process and it is something that should be improved."

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Pricing and Cost Advice
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing.""I would prefer that it was more affordable."

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"We pay $3,000 USD for the service, yearly upfront."

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Questions from the Community
Top Answer: You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.
Top Answer: It's just a trade-off, not a complaint, that they could never put voice into it. It lacks voice integration like the other products because they need the compression to support that large amount of… more »
Top Answer: Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do… more »
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Ranking
7th
out of 32 in Remote Access
Views
4,816
Comparisons
2,958
Reviews
2
Average Words per Review
844
Rating
9.0
8th
out of 32 in Remote Access
Views
2,374
Comparisons
1,524
Reviews
3
Average Words per Review
977
Rating
8.7
Popular Comparisons
Compared 25% of the time.
Compared 15% of the time.
Also Known As
Bomgar Remote Support ScreenConnect
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BeyondTrust
ConnectWise
Overview

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Offer
Learn more about BeyondTrust Remote Support
Learn more about ConnectWise Control
Sample Customers
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences CorporationJon Rosen Systems
Top Industries
REVIEWERS
University17%
Consumer Goods Company17%
Financial Services Firm11%
Manufacturing Company11%
VISITORS READING REVIEWS
Computer Software Company27%
Government11%
Comms Service Provider10%
Educational Organization9%
REVIEWERS
Hospitality Company18%
Wellness & Fitness Company18%
Comms Service Provider9%
Educational Organization9%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider16%
Construction Company6%
Educational Organization6%
Company Size
REVIEWERS
Small Business31%
Midsize Enterprise23%
Large Enterprise46%
REVIEWERS
Small Business65%
Midsize Enterprise20%
Large Enterprise15%
Find out what your peers are saying about BeyondTrust Remote Support vs. ConnectWise Control and other solutions. Updated: January 2021.
456,966 professionals have used our research since 2012.

BeyondTrust Remote Support is ranked 7th in Remote Access with 3 reviews while ConnectWise Control is ranked 8th in Remote Access with 3 reviews. BeyondTrust Remote Support is rated 9.0, while ConnectWise Control is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, the top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". BeyondTrust Remote Support is most compared with TeamViewer, Microsoft Remote Desktop Services, Check Point Remote Access VPN, ServiceNow and LogMeIn Rescue, whereas ConnectWise Control is most compared with TeamViewer, LogMeIn Pro, Microsoft Remote Desktop Services, Check Point Remote Access VPN and Citrix Virtual Apps and Desktops. See our BeyondTrust Remote Support vs. ConnectWise Control report.

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