We performed a comparison between BeyondTrust Remote Support and GoToMyPC based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"I personally like the ability to share files with other machines."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"The technical support is good."
"The solution is very quick to set up."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The installation is almost instant."
"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"In the next release, I would like remote access to Chrome included."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Technical support for this region can be improved."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Lacks some kind of voice communication option."
"The pricing has tripled in a small amount of time and there is not three times better service."
"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
"If the PC is hung then it requires a reboot."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while GoToMyPC is ranked 23rd in Remote Access. BeyondTrust Remote Support is rated 9.0, while GoToMyPC is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of GoToMyPC writes "Accessing multiple PCs from remote locations is easy and reliable with this solution". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas GoToMyPC is most compared with Microsoft Remote Desktop Services, TeamViewer, GoToAssist, VNC Connect and LogMeIn Rescue.
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