Anonymous UserDirector CTO Office at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"I would prefer that it was more affordable."
"We pay every year for the box, and there are no additional costs."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
Earn 20 points
BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.
Whether your clients are working from home, in the office, or on the go—they need you. N‑able™ Take Control is a powerful remote support solution with troubleshooting tools designed to help you resolve issues quickly and effectively.
BeyondTrust Remote Support is ranked 5th in Remote Access with 7 reviews while N-able Take Control is ranked 23rd in Remote Access. BeyondTrust Remote Support is rated 8.6, while N-able Take Control is rated 0.0. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, BeyondTrust Remote Support is most compared with TeamViewer, Microsoft Remote Desktop Services, BeyondTrust Privileged Remote Access, ConnectWise Control and LogMeIn Rescue, whereas N-able Take Control is most compared with TeamViewer, Microsoft Remote Desktop Services, Dameware Remote Support and ConnectWise Control.
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