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Top Review
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: September 2021.
541,108 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing.""I would prefer that it was more affordable.""We pay every year for the box, and there are no additional costs.""It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

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Questions from the Community
Top Answer: Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue… more »
Top Answer: It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with… more »
Top Answer: It has worked pretty well for us, but it is probably better suited for larger organizations because of the cost. If you've got a small organization and you need to do a small amount of remote support… more »
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Ranking
5th
out of 34 in Remote Access
Views
4,336
Comparisons
2,920
Reviews
6
Average Words per Review
528
Rating
8.7
23rd
out of 34 in Remote Access
Views
498
Comparisons
418
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Bomgar Remote Support
SolarWinds MSP Take Control, SolarWinds MSP Anywhere, SolarWinds Take Control
Learn More
Overview

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

Whether your clients are working from home, in the office, or on the go—they need you. N‑able Take Control is a powerful remote support solution with troubleshooting tools designed to help you resolve issues quickly and effectively.

  • Connect to devices in eight seconds or less on average.
  • Troubleshoot issues with device information and specs at your fingertips.
  • Configure and customize Take Control for your business using the admin dashboard.
  • Keep data and clients safe with sophisticated encryption and multifactor authentication.
  • Quickly connect to new devices and users using a simple PIN.

Offer
Learn more about BeyondTrust Remote Support
Learn more about N-able Take Control
Sample Customers
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Bainbridge Technology Solutions, NKIT Systems
Top Industries
REVIEWERS
Financial Services Firm14%
Consumer Goods Company14%
Manufacturing Company14%
University14%
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider13%
Government11%
Insurance Company6%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider23%
Healthcare Company6%
Insurance Company6%
Company Size
REVIEWERS
Small Business30%
Midsize Enterprise23%
Large Enterprise47%
No Data Available
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: September 2021.
541,108 professionals have used our research since 2012.

BeyondTrust Remote Support is ranked 5th in Remote Access with 7 reviews while N-able Take Control is ranked 23rd in Remote Access. BeyondTrust Remote Support is rated 8.6, while N-able Take Control is rated 0.0. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, BeyondTrust Remote Support is most compared with TeamViewer, Microsoft Remote Desktop Services, BeyondTrust Privileged Remote Access, ConnectWise Control and LogMeIn Rescue, whereas N-able Take Control is most compared with TeamViewer, Microsoft Remote Desktop Services, ConnectWise Control and Dameware Remote Support.

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