We performed a comparison between BeyondTrust Remote Support and N-able Take Control based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"This is a very secure product."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The most valuable part of N-able Take Control is being able to remotely access your customer's site. You are able to view their network. Once you have it set up, it's always available. N-able Take Control can be used even when other remote access controls have been made."
"Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"Lacks some kind of voice communication option."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."
"We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while N-able Take Control is ranked 19th in Remote Access with 2 reviews. BeyondTrust Remote Support is rated 9.0, while N-able Take Control is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of N-able Take Control writes "Valuable remote access feature, highly stable, and scalable". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas N-able Take Control is most compared with TeamViewer, Dameware Remote Support and Microsoft Remote Desktop Services.
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