Excellent remote management, good back ups, and a variety of helpful features
What is our primary use case?
We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.
Pros and Cons
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"The solution is a little bit complicated when you want to implement it."
What other advice do I have?
We use the solution to support our customers. We're an IT support company. I'm not sure which version of the solution we're currently using. I believe it to be the most updated version. I'd rate the solution eight out of ten.