Most Helpful Review
Find out what your peers are saying about BigFix vs. vCenter Configuration Manager and other solutions. Updated: November 2020.
446,626 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints."
"I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away."
"BigFix is incredibly fast and accurate in patching, reporting, and remediation."
"The most valuable feature is the patching."
"The use of fast query has been extremely valuable providing insight in real time of the endpoints."
"Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers."
"The most valuable feature for us is the ability to manage TWS, the relevance is really what sets it apart. Also, using it as a software deployment tool is the key for us."
"We rely on BigFix as part of our consulting engagements. It's more efficient from a visibility and discovery standpoint on the initial phase, the consulting engagement. It also increases our efficiencies on the remediation phase of our engagements."
"The most valuable feature is the ability to see which virtual machines need more resources or are over-committed."
"The interface is very user-friendly and the solution is simple to use."
"There are a lot of features, but I've found vMotion and VRS most valuable."
"It is a stable solution."
"The most valuable features that VMware's vCenter Configuration Manager have, when compared with other solutions, are their disaster recovery and business connectivity capabilities."
"This solution supports multiple platforms in a single solution."
"The feature that I have found most valuable is the virtual machine management across different hosts, located in different areas."
"The solution is very easy to manage."
"I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools."
"To make it a ten they should improve the licensing. Second, if they could have one environment for everything it would be nice. For you to install compliance you need to install the server, and then you add the modules. For you to install inventory you install the server and then you add the modules. It's not easy to do. When I was doing it before I learned it, it was not straight forward."
"I would like to see more integration with external data."
"I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients."
"The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification."
"License management isn't quite as easy as it should be to deal with the licensing. You need to take the server down to import the new licenses which I find to be annoying."
"I'm looking for them to make big web UI improvements."
"I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers."
"It can take a long time for the first information to become available. On the other hand, that's normal. It has to collect a lot of information before it can predict future needs. But it would be nice if there was some kind of base level to get started."
"The reporting could be improved."
"There isn't a clear document covering all the errors. It would be helpful if the company provided better documentation for solving issues."
"The technical support could be faster."
"It lacks the capability to manage the other systems."
"The cost of this solution should be improved."
"They could improve the hybrid-cloud environment and its management, not only for the local host but also including the connection between public and private cloud."
"The snapshot functionality on the solution needs improvement. After renewing the snapshot, all of the production was stuck. Right now, its functionality is one of our main concerns."
Pricing and Cost Advice
"Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard."
"You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."
"It's a large application. It consumes a lot of resources. Sometimes the price is too high for our customers. If they buy it directly from VMware, its hard to convince the customer that we will bring down the total cost of ownership, in the end."
Questions from the Community
Top Answer: I am not sure about roadmap for BigFix after it was sold by IBM to HCL. I have used it a bit only for small time for OS patchings. BMC on the other hand is a big player for a very long time and is… more »
Top Answer: The solution is stable and we haven't run into issues with bugs or glitches.
Top Answer: We've had the solution for four to five years, but I'm unsure of the licensing costs surrounding it.
Top Answer: I don't think there are any features that the solution is lacking. The solution is already quite user-friendly and offers good technical support, but it could always be further refined and improved… more »
out of 31 in Configuration Management
Average Words per Review
out of 31 in Configuration Management
Average Words per Review
Compared 35% of the time.
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Compared 71% of the time.
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Also Known As
|Tivoli Endpoint Manager||vCM|
HCL BigFix provides complete visibility and control into all endpoints through a single, collaborative endpoint management platform that enables IT/Security Operations to fully automate discovery, management and remediation of endpoints, whether they are on-prem or in the cloud, regardless of location or connectivity. BigFix bridges the gap between IT and Security Operations, drastically reducing remediation times and costs. With BigFix, enterprises can protect endpoints running Windows, UNIX, Linux, and macOS by achieving greater than 98% first-pass patch success rates and enabling continuous endpoint compliance. Unlike complex tools that cover a subset of endpoints and take days or weeks to remediate, BigFix can find and fix endpoints fast.
|Automate configuration management across virtual and physical servers, workstations, and desktops.|
Learn more about BigFix
Learn more about vCenter Configuration Manager
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