Compare Blue Prism Cloud vs. NICE Robotic Automation

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Most Helpful Review
Find out what your peers are saying about Blue Prism Cloud vs. NICE Robotic Automation and other solutions. Updated: September 2020.
443,152 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is easy to learn and with it, it's easy to replicate knowledge.""Its integration with source control is very refreshing. There could be a little bit more maturity around how to do some of the features, but not having to go outside the app, not having a separate set of procedures, allows you to check in and check out right from within the app. You can make edits and uploads and undo your checkouts.""It really does have a great dashboard. It has Bot Insight, it has MetaBots, and IQ Bots. It has so many features where it can read a file and loop.""MetaBots are useful when connecting to websites or to forms with objects that need to be captured.""MetaBot is the most valuable feature. Other products have robotic functionality but MetaBot is a kind of functionality by which code is created... so business users who do not have coding knowledge can drag and drop.""We have seen more efficient processing and less number of errors due to quality control.""We have staff who have been moved out of the mundane tasks and are now doing value-added activities.""One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and very useful for implementing different business processes."

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"The most valuable feature of Blue Prism's Virtual Workforce is that it is quite stable.""The product itself is quite mature.""I would say that the stability of Blue Prism is superior to any of the competing products because of the maintainability of the features and the openness of the tool.""Once it does the monitor, it collects the respective data and creates an output that is required for reconfiguration.""The user performance is the most valuable feature.""This solution comes with a lot of good features.""Ability to see the blueprint of the design executed alongside the actual process.""The ease of building automation and the development environment"

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"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.""NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

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Cons
"We had several issues when trying to connect the different components, due to our firewalls. They were eventually solved by our internal IT and the AA technical team.""Regarding the UI, once you're in some of the screens there are fixed dialogues. They are a set size, so there's a lot of horizontal scrolls and vertical scrolls.""If I want to do something that is more purely business-related and is somewhat complex to write or is nuanced, I sometimes have trouble implementing that inside of the Automation Anywhere script. I feel limited at times with some of the looping and some of the branching and some of the ways to make procedure calls when I have a complex business issue.""The schedule queue needs improvement. When one task fails, everything else gets stuck, requiring manual intervention to clear the problematic schedule and trigger the other tasks.""There is room for improvement when this application is used in a Citrix-based environment.""We have a few issues which have persisted. These end up restarting the machine. We are hoping in version 11.3 of Automation Anywhere, our compatibility and infrastructure issues will be resolved.""If you work with image recognition and custom objects, there are stability issues.""The main things I've found that could be better are small things that can be annoying when you're using them a lot. I would recommend they add a feature where, if you mark the start of an "If" sentence it will highlight the end of the "If" sentence. That would make it easier to get a better overview."

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"Several things need improvement, like ease-of-use, adding tended robots, adding process recording, and updating the look and feel so it seems modern.""The pricing of the solution could be improved. It's a bit expensive right now. They should work to make it more competitive.""Blue Prism is slightly difficult for the non-technical user.""The main issue is screen scraping with Blue Prism gives us a big challenge because we need to define which technologies are web-based have been built instead of by itself discovering the technology that it is built on.""The cost is a bit high. Other tools are much cheaper.""Selecting the right business processes that are stable enough to automate can be challenging.""There's a need to deal with unstructured input with RPA.""Lacking advance features like CIO and optical character recognition"

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"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.""The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

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Pricing and Cost Advice
"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even.""Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running.""Automation Anywhere is costlier than the general competition. That is aligned with the share of the market it has.""They're very flexible around pricing and licensing.""They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing.""We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases.""If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000.""It's cheaper than other similar solutions."

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"Pricing can be negotiated in situations where there will be heavy usage.""The licensing structure is complex and the minimum contract length is three years.""We pay about $15,000 per quarter in licensing costs. We don't have to pay for any other extra costs. There isn't, for example, an extra cost for technical support. We just pay the licensing.""There are many RPA solutions available from different vendors and the pricing for Blue Prism is competitive.""Annual licensing costs were somewhere between $5,000 - $10,000 for the development tool. For the control tower, I think fees were about $50,000 annually."

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Answers from the Community
Julia Frohwein
Questions from the Community
Top Answer: Automation Anywhere provides below features better than Blue prism: 1. End-to-End Solutions,--------------- (IQ Bot… more »
Top Answer: The cost will depend upon what you wish to automate! Most of the users have indicated the cost of the bot. So multiple… more »
Top Answer: The most valuable feature is the screen recorder, which helps to automate processes easily.
Top Answer: Blue Prism is able to scale up at an enterprise-level. It's what I used when I was working for a big bank in Belgium.
Top Answer: The licensing cost and the cost of ownership is lower than the competition if you are looking to scale to 20+ licenses.
Top Answer: The user-friendliness needs improvement. It's still a bit more IT-minded. I'm personally looking for a more… more »
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Popular Comparisons
Compared 39% of the time.
Compared 50% of the time.
Compared 22% of the time.
Compared 28% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere EnterpriseBlue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce
Learn
Automation Anywhere
Blue Prism
NICE
Overview

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots that perform repetitive and manual tasks, resulting in dramatic productivity gains and business resiliency with less than one-year payback, on average. The company offers the industry’s leading web-based and cloud-native intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. Its Bot Store is the world's first and largest marketplace with more than 1,000 pre-built, intelligent automation solutions. With a global network of 2,000 partners, Automation Anywhere has deployed over 2.4 million bots to support some of the world’s largest enterprises across all industries. For additional information, visit www.automationanywhere.com.

The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation without disruption.

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Offer
Learn more about Automation Anywhere (AA)
Learn more about Blue Prism Cloud
Learn more about NICE Robotic Automation
Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticsCabot Credit Management, Hovis, UtilitaHelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Top Industries
REVIEWERS
Financial Services Firm27%
Computer Software Company20%
Manufacturing Company13%
Pharma/Biotech Company8%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider13%
Financial Services Firm6%
University5%
REVIEWERS
Financial Services Firm25%
Energy/Utilities Company25%
Manufacturing Company13%
Real Estate/Law Firm13%
VISITORS READING REVIEWS
Computer Software Company22%
Financial Services Firm21%
Insurance Company10%
Comms Service Provider10%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider14%
Real Estate/Law Firm8%
Retailer7%
Company Size
REVIEWERS
Small Business10%
Midsize Enterprise9%
Large Enterprise81%
VISITORS READING REVIEWS
Small Business8%
Midsize Enterprise16%
Large Enterprise76%
REVIEWERS
Small Business25%
Midsize Enterprise19%
Large Enterprise56%
No Data Available
Find out what your peers are saying about Blue Prism Cloud vs. NICE Robotic Automation and other solutions. Updated: September 2020.
443,152 professionals have used our research since 2012.
Blue Prism Cloud is ranked 6th in Robotic Process Automation (RPA) with 16 reviews while NICE Robotic Automation is ranked 13th in Robotic Process Automation (RPA) with 2 reviews. Blue Prism Cloud is rated 7.8, while NICE Robotic Automation is rated 9.6. The top reviewer of Blue Prism Cloud writes "Additional functionality over the Enterprise version make good over the difficulty of installation". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". Blue Prism Cloud is most compared with Blue Prism, UiPath, ABBYY FlexiCapture and Microsoft Power Automate, whereas NICE Robotic Automation is most compared with Another Monday, UiPath, Blue Prism, Pega Robotic Process Automation and Kryon RPA. See our Blue Prism Cloud vs. NICE Robotic Automation report.

See our list of best Robotic Process Automation (RPA) vendors.

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