Most Helpful Review
Find out what your peers are saying about Automation Anywhere (AA) vs. NICE Robotic Automation and other solutions. Updated: September 2019.
371,062 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them.
Automation Anywhere has been an integral part of this product's evolution in general. A hindrance that we were faced with was companies who did not have API integrations for Salesforce. This is where RPA and Automation Anywhere came in and helped us with integrating solutions which did not have API integrations within themselves. That's how we've evolved in the past two to three months.
Some of the features that we really like are the way it can be configured easily which helps people with the least amount of knowledge to somebody who has expertise understand how this thing works. It's easy for us to explain terminologies versus a developer who knows to look for a smallest things that they can build upon. The granularity of the product and the way that it can be understood by both the both business side as well as the technical aspects of it is what we like most. It's easy for us to explain to the business how to think these things through and what we can achieve.
No other competitor has this email trigger, so it saves a lot of time if you automate the process. We don't need to fix a time for a task to run. It gives the feature of on demand execution for any task. Whenever a user wants, it can send a mail and get the task done as soon as possible.
I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors.
The best feature of AA is the scheduling and the triggering...
If we want to read a scanned PDF, we use IQ Bot. Using the cognitive detail of IQ Bot and some machine learning abilities, we can train the IQ Bot to process all scanned PDF documents and give the results in an Excel file. This is a very good feature introduced by Automation Anywhere. IQ Bot is doing well.
Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal.
NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.
The program, itself, is able to connect to quite a lot, and that's their strong point... their library of programs to connect to is quite big.
What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.
Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller.
I want Automation Anywhere to work on IQ Bot further to help evolve the tool more and create a certain set of solutions using IQ Bot. They can maybe use better machine learning algorithms to come up with better accuracy for OCR extractions. This is an area that I want them to work on.
Some of the features that we have practically been facing is with PDF integration. E.g., how can I rotate PDFs at this point of time? PDFs can only split and merge, but there has to be a feature where I can rotate a PDF permanently. In most cases, our customers scan a document and we need to fix it, because the OCR is not able to read it. So, this is one feature that I would like to see in the next version of Automation Anywhere.
For improvement, I would like to see Automation Anywhere integrating with multiple other technologies. As of now, it is integrating with .NET. When it come to future technologies, I want Automation Anywhere to integrate with Python scripts, and make the execution easier. That will be very helpful, having our cognitive technologies interacting with Automation Anywhere.
We run these bots in multiple environments from staging to development to production. We find usually in the production environment when we run the bots for them to be stable for a week or two. After a week or two, we see some glitches here and there, though the application doesn't change much. This is one feature which I want Automation Anywhere to work on: Increasing stability.
When we are moving from one version to another version, it's very difficult because most of the features stop working. They should first test everything and then release the new version. For example, there's a system variable known as the Excel Cell Row.... When going from version 11.1 to 11.3, this variable was suddenly not supported, and most of our bots were dependent on that. Everything went down...
Attended automation sometimes might go into exceptions, thus we need to monitor it in-between, then check whether it is working properly. This way, we ensure the bot is working properly.
Our current version needs drag and drop, but that should be in the next release.
The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based...
In the designer itself, there are a few bugs which are known about by NICE. If you look at the robotic queue, for instance, sometimes it takes some time before the robot picks up tasks. I'm not sure if that's because of the installation or because of the version that we have right now.
[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.
Pricing and Cost Advice
There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.
We are interested in saving manual engineer man-hours. So far, we have saved $100,000.
Our company is investing a lot of money in Automation Anywhere. They have saved money wherever humans are working. They invest a lot of money in FTEs and other logistics, so the money saving is very pretty good with Automation Anywhere. While I don't know the exact figure, the tool is saving us millions of dollars as well as saving about 40,000 hours in the last year.
As far as costs, it depends on your use. We started with a basic department pack, which is over 10K. The additional costs depend on the scale of the engagement and how it pans out. We customize to our needs on the go.
The major reason that we selected Automation Anywhere was the licensing model.
IQ Bots are very costly. It's not a sustainable bot for us as of now. We will look for better, alternate options for that.
The product starts at $10,000 and then it's up to you regarding how much you can consume.
Our annual licensing costs for the entire company are $100,000.
Information Not Available
out of 39 in Robotic Process Automation (RPA)
Average Words per Review
out of 39 in Robotic Process Automation (RPA)
Average Words per Review
Compared 61% of the time.
Compared 8% of the time.
Compared 3% of the time.
Compared 48% of the time.
Compared 22% of the time.
Compared 14% of the time.
Also Known As
|Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise|
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
Try It For Yourself
Choose a 30 Day Free Trial or Schedule a Live Demo
Stay Up-To-Date on RPA
Get More Info about NICE Robotic Automation
|Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics||HelpLine, Telefonica Spain, Banca Popolare Di Sondrio|
Financial Services Firm29%
Software R&D Company11%
Software R&D Company31%
Financial Services Firm13%
Comms Service Provider10%
No Data Available
No Data Available