Compare Automation Anywhere (AA) vs. NICE Robotic Automation

Automation Anywhere (AA) is ranked 2nd in Robotic Process Automation (RPA) with 252 reviews while NICE Robotic Automation is ranked 7th in Robotic Process Automation (RPA) with 2 reviews. Automation Anywhere (AA) is rated 8.0, while NICE Robotic Automation is rated 9.6. The top reviewer of Automation Anywhere (AA) writes "Has the ability to customize and build out the platform to make it more useful and valuable". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". Automation Anywhere (AA) is most compared with UiPath, Blue Prism and Pega Robotic Process Automation, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism and Automation Anywhere (AA). See our Automation Anywhere (AA) vs. NICE Robotic Automation report.
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Most Helpful Review
Find out what your peers are saying about Automation Anywhere (AA) vs. NICE Robotic Automation and other solutions. Updated: January 2020.
398,259 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence from our customers.It is easy to fix bug issues which you encounter in the post-production process.Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal.The most valuable feature is the screen recorder, which helps to automate processes easily.The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background.We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that.

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NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.

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Cons
Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot.MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot.Our current version needs drag and drop, but that should be in the next release.We need more commands for PDF integration to make it more flexible.Better use case management to prevent each development from scratch would be an improvement.Because we are very new to our process, so we're still sort of working through it.I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday.

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The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based...[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.

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Pricing and Cost Advice
Costs savings have been seen by employing bots for multiple shifts instead of people.If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.We have seen ROI on one of the process, but not on the other processes yet.The licensing cost is approximately $4,000 USD, which is a seed license.The certifications are free of cost.There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.We are interested in saving manual engineer man-hours. So far, we have saved $100,000.

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398,259 professionals have used our research since 2012.
Ranking
Views
49,498
Comparisons
18,848
Reviews
246
Average Words per Review
807
Avg. Rating
8.0
Views
2,547
Comparisons
1,868
Reviews
2
Average Words per Review
2,726
Avg. Rating
9.5
Top Comparisons
Compared 59% of the time.
Compared 50% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
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Automation Anywhere
NICE
Overview

Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Offer
Learn more about Automation Anywhere (AA)
Learn more about what RPA can do for you

There are many processes that you can automate in your business using RPA. Visit NICE Robotic Automation's website to learn more about what it can do for your business.

Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticsHelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Top Industries
REVIEWERS
Financial Services Firm29%
Manufacturing Company14%
Software R&D Company11%
Pharma/Biotech Company10%
VISITORS READING REVIEWS
Software R&D Company35%
Financial Services Firm11%
Comms Service Provider11%
Manufacturing Company5%
VISITORS READING REVIEWS
Software R&D Company36%
Comms Service Provider21%
Financial Services Firm11%
Retailer11%
Company Size
REVIEWERS
Small Business9%
Midsize Enterprise10%
Large Enterprise80%
VISITORS READING REVIEWS
Small Business9%
Midsize Enterprise20%
Large Enterprise71%
No Data Available
Find out what your peers are saying about Automation Anywhere (AA) vs. NICE Robotic Automation and other solutions. Updated: January 2020.
398,259 professionals have used our research since 2012.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.