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Most Helpful Review
Find out what your peers are saying about Automation Anywhere (AA) vs. NICE Robotic Automation and other solutions. Updated: January 2021.
454,950 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We have seen more efficient processing and less number of errors due to quality control.""We have staff who have been moved out of the mundane tasks and are now doing value-added activities.""One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and very useful for implementing different business processes.""Security is a top priority for us. To be allowed to automate different processes, we need to have a good set of controls around who is allowed to do what, and what credentials people can and can't use. It allows us to manage access make sure that we have full control.""What I like about Automation Anywhere is the object cloning and the way you can move the mouse and either go to a particular point or go to an element. That's very easy and intuitive in Automation Anywhere... If I need to mimic a human behavior, I will use Automation Anywhere.""The customer engagement is really deep, and they work with the “gemba”. They work with operations very closely. I also believe they have a good product roadmap.""Automation Anywhere was easier to learn for the developers. It has a lot of out of box features when it comes to SAP, Excel, and others.""This solution is valuable because it can automate tasks which would otherwise be left for us to process manually."

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"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.""NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

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Cons
"We have a few issues which have persisted. These end up restarting the machine. We are hoping in version 11.3 of Automation Anywhere, our compatibility and infrastructure issues will be resolved.""If you work with image recognition and custom objects, there are stability issues.""The main things I've found that could be better are small things that can be annoying when you're using them a lot. I would recommend they add a feature where, if you mark the start of an "If" sentence it will highlight the end of the "If" sentence. That would make it easier to get a better overview.""We would like to see more options for merging and un-merging PDFs. More flexibility there would be good. We've figured out ways around this and, using their software, we've been able to do everything we wanted to do. It just took a bit more time to do it. We were on version 10.5 and in their Bot Store they actually had a bot that did exactly what we wanted to do, but it was for Version 11.0.""There's a loss of overhead on the computing resources in Automation Anywhere. If you have an encrypted bot, the Automation Anywhere software has to read it first, decrypt it, and run it. So there is a potential that, if the logic of the bot isn't good enough, a lot of CPU and memory overload will happen. This is something which Automation Anywhere should look at because it takes a lot of computing resources. I have seen CPUs running at 100 percent.""They will need much more support, because it is a new thing and it’ll never fail because of productive partners. It will fail if people on the “gemba” don’t adopt it.""The biggest issue was that the new license required upgraded hardware infrastructure so we were getting all new tech stuff procured which meant that we were getting updated RAMs and things like that. Getting the licenses was easier but building the infrastructure which was required to support the new version was difficult.""As far as stability is concerned, there have been some challenges. Sometimes, we experience our computers freezing up for no apparent reason or the network being inaccessible."

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"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.""The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

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Pricing and Cost Advice
"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing.""We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases.""If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000.""It's cheaper than other similar solutions.""The cost for scalability is much cheaper than developing a new system.""If I compare it with Blue Prism, Automation Anywhere is cheaper. Blue Prism is very costly. Automation Anywhere's pricing follows the market, not less and not more.""It is expensive. Automation Anywhere has reduced the price slightly, as we have grown. However, the price is still excessive enough that we are engaged in PoCs on other tools.""Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away."

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Questions from the Community
Top Answer: It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team that… more »
Top Answer: From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applications… more »
Top Answer: It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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Views
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Comparisons
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Reviews
371
Average Words per Review
750
Rating
8.4
Views
3,095
Comparisons
1,892
Reviews
2
Average Words per Review
2,726
Rating
9.5
Popular Comparisons
Compared 36% of the time.
Compared 29% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
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Automation Anywhere
NICE
Overview

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots that perform repetitive and manual tasks, resulting in dramatic productivity gains and business resiliency with less than one-year payback, on average. The company offers the industry’s leading web-based and cloud-native intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. Its Bot Store is the world's first and largest marketplace with more than 1,000 pre-built, intelligent automation solutions. With a global network of 2,000 partners, Automation Anywhere has deployed over 2.4 million bots to support some of the world’s largest enterprises across all industries. For additional information, visit www.automationanywhere.com.

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Offer
Learn more about Automation Anywhere (AA)
Learn more about NICE Robotic Automation
Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticsHelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Top Industries
REVIEWERS
Computer Software Company30%
Financial Services Firm23%
Manufacturing Company11%
Pharma/Biotech Company7%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider15%
Financial Services Firm7%
Energy/Utilities Company5%
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider15%
Retailer7%
Real Estate/Law Firm6%
Company Size
REVIEWERS
Small Business12%
Midsize Enterprise9%
Large Enterprise79%
VISITORS READING REVIEWS
Small Business10%
Midsize Enterprise16%
Large Enterprise75%
No Data Available
Find out what your peers are saying about Automation Anywhere (AA) vs. NICE Robotic Automation and other solutions. Updated: January 2021.
454,950 professionals have used our research since 2012.

Automation Anywhere (AA) is ranked 2nd in Robotic Process Automation (RPA) with 373 reviews while NICE Robotic Automation is ranked 13th in Robotic Process Automation (RPA) with 2 reviews. Automation Anywhere (AA) is rated 8.4, while NICE Robotic Automation is rated 9.6. The top reviewer of Automation Anywhere (AA) writes "Has the ability to customize and build out the platform to make it more useful and valuable". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". Automation Anywhere (AA) is most compared with UiPath, Microsoft Power Automate, Blue Prism, froglogic Squish and Pega Robotic Process Automation, whereas NICE Robotic Automation is most compared with Another Monday, UiPath, Blue Prism, Pega Robotic Process Automation and Kryon RPA. See our Automation Anywhere (AA) vs. NICE Robotic Automation report.

See our list of best Robotic Process Automation (RPA) vendors.

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