We performed a comparison between Blue Prism Cloud and NICE Robotic Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With Blue Prism, I like the feature that you build, I don't know the exact name now, but blocks or standards can be reduced later. You configure, for example, the CRM system, and you create a standardized manner of inputting data into the CRM system that you can reuse later. I'm not sure what that's called, but I enjoy it whether it's a feature or not."
"There is no latency in the product."
"Blue Prism offers the whole package for LPR developers. It's a useful tool to automate anything. As an LPR developer, I think the most important feature is that it lets you get anything into blocks of code that you can use anywhere."
"The tool saves us from repetitive and mundane tasks. We don’t have to write, record or copy data from Excel. The product helps us save time. We save money as well since people doing this task are on various other automation tasks. The chance for repetitive entries is also reduced because the tool helps us make one-time entries."
"Blue Prism is well known for being used in banking and security organizations. Its security is superior compared to UiPath and other RPA tools."
"The most valuable feature of Blue Prism's Virtual Workforce is that it is quite stable."
"Once it does the monitor, it collects the respective data and creates an output that is required for reconfiguration."
"It is an easily scalable solution."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"Provides good automation features."
"The deployment of NICE Robotic Automation is easy."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"The version control could be improved and made consistent. There is a discrepancy between the versions on premise and the cloud versions."
"It would be useful if some of the information protocols came built within the app instead having to create them."
"There's a need to deal with unstructured input with RPA."
"Blue Prism Cloud could improve by having more innovations for the solution, such as more capability. I am looking for cloud-based services, such as Power Automate that we can recommend for cloud customers. UiPath and Automation Anywhere have more innovation in their solution."
"It could be more flexible."
"I believe they need to become more competitive within the market in order to maintain their market share. We were essentially a Blue Prism shop and sold Blue Prism, but because of the price point, many clients are now looking at competitors."
"They should improve the user-friendliness and they should change their business model."
"There are a few smart services that are not available in Blue Prism. For example, Excel sheets that are converted into a CS sheet have limitations with the number of columns when imported. This could be improved."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"There are a few areas for improvement in the installation phase"
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"There is a need for NICE robotics to be more user-friendly."
"The solution is not as intuitive as it could be and integrating took a lot of time."
Blue Prism Cloud is ranked 8th in Robotic Process Automation (RPA) with 38 reviews while NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews. Blue Prism Cloud is rated 8.0, while NICE Robotic Automation is rated 7.6. The top reviewer of Blue Prism Cloud writes "It helps us save on staff costs". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". Blue Prism Cloud is most compared with Blue Prism, Microsoft Power Automate, UiPath, Robocorp and SAP Intelligent RPA, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate. See our Blue Prism Cloud vs. NICE Robotic Automation report.
See our list of best Robotic Process Automation (RPA) vendors.
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