We performed a comparison between Blue Prism and Tungsten RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The multi-bot architecture is very flexible."
"The entire tool is valuable because it is an enterprise tool. It is on par with other tools like Automation Anywhere or UiPath with the OCR/ICR facilities, analytics, and the entire package for enterprise-level security. It has the highest level of security as compared to any other tool."
"The solution has cross-application features where it can be setup with SAP, email, or SharePoint."
"This is a scalable product."
"The development interface is quite easy to work with."
"It's fast to get up and running if you use a cloud deployment."
"For one, it's easy to set up, and once it gets running it can handle multiple processes in an efficient manner. It's a very robust system."
"Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges."
"You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it."
"It is stable and scalable."
"The OCR was quite stable and flexible."
"The drag and drop functionality is quite good."
"It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism."
"Provides valuable tools working in integration with RPA tools."
"This is a stable platform and we did not encounter any big problems."
"The product provides end-to-end solutions for different business problems."
"The UI is more complicated than other tools."
"The initial setup and deployment could be simplified."
"The solution is not user-friendly. It has a very high learning curve."
"Optical character recognition has room for improvement."
"Blue Prism features two layers of documentation. If we could make it in one layer, then it would be easy to develop, and it would take less time for developers to complete the task."
"Its pricing is sometimes higher. Its price can be better. Its presale support should be increased. Currently, its presale support is very less. System integrators generally position Blue Prism in front of customers. Though they have an ecosystem, they don't have people who can train for the partner ecosystem. They have to increase the presales consultants for partners. In addition, their L1 and L2 support can also be improved."
"Navigation within the UI could be improved."
"The control room is its worst feature. It can be laggy, and it is not as user-friendly. We're with staying Blue Prism, but we're moving it from on-premises to Microsoft cloud for cost savings. We looked into Blue Prism cloud. It has a lot of features, but it comes with a lot of costs. Right now, we have six spots, and we're only at 13% utilization. The cost didn't really weigh out for us for moving to Blue Prism cloud, but on-premises, it is working for what we need."
"The technical support must be improved."
"Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution."
"The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors."
"The solution needs to be scalable."
"Exception handling needs to be improved."
"Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular."
"The product has some constraints and performance issues."
"The product needs more AI capabilities."
Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 85 reviews while Tungsten RPA is ranked 12th in Robotic Process Automation (RPA) with 24 reviews. Blue Prism is rated 7.8, while Tungsten RPA is rated 7.4. The top reviewer of Blue Prism writes "Way more efficient for debugging than other tools but the UI is complicated". On the other hand, the top reviewer of Tungsten RPA writes "A stable product that provides end-to-end solutions for different business problems". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), Pega Robotic Process Automation and IBM Robotic Process Automation (RPA), whereas Tungsten RPA is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), SAS Data Management and ABBYY Vantage. See our Blue Prism vs. Tungsten RPA report.
See our list of best Robotic Process Automation (RPA) vendors.
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