RPA Blue Prism Reviews

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Sharad Soni
Real User
Director Of Innovation at Quantum AI
May 25 2019

What is most valuable?

The feature of Blue Prism that I find most valuable is the ability to build my own custom objects or use custom logic for doing the particular task. If there is a task… more»

How has it helped my organization?

I use Blue Prism for my customers. I really don't use Blue Prism in my own company or for my own automation. I do automation for my clients. If you look at the banking… more»

What needs improvement?

Since Blue Prism gives me a lot of flexibility, I don't want the vendor to make any changes out of the box. I believe that there could be more community support, or there… more»

What's my experience with pricing, setup cost, and licensing?

We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism. We need to add the hardware costs to… more»

If you previously used a different solution, which one did you use and why did you switch?

We work with almost every solution: Automation Anywhere, WorkFusion, WinAutomation, etc. We work with everything. Sometimes it happens that the tool which is needed for… more»

What other advice do I have?

Most of my customers, which are large financial services/institutions, supply chain, and logistics companies, are now looking to scale up by a factor of 10. We have a… more»

Which other solutions did I evaluate?

We evaluate other options every time. It's not that we do it only once. We have experience with seven tools. We basically look at all seven tools in terms of the features… more»
Rao Parathnandh
Real User
RPA Program Manager at a tech services company with 51-200 employees
Aug 12 2018

What is most valuable?

The automation in version 6 seems to be a lot better than it was in previous versions. In my opinion, that is great. The matrix in terms of reporting is becoming more friendly. It can be used with… more»

How has it helped my organization?

It helps us reduce the number of people involved in mundane tasks. In the case of Absa, it has really impacted them, the way the customer interacts with the organization when it comes to certain… more»

What needs improvement?

Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in… more»

What's my experience with pricing, setup cost, and licensing?

Blue Prism is pretty steep compared to the others, much more than Automation Anywhere. That can be a hindrance as well.

If you previously used a different solution, which one did you use and why did you switch?

Blue Prims was the first tool that I used in automation and, in some ways, I got stuck with it. There was a huge demand for it in South Africa so I have always followed the Blue Prism path. But after… more»

What other advice do I have?

In terms of world usage, the market slice Blue Prism has, it is only in third place now, simply because it has been lacking in certain areas. The lackluster Robotic Process Automation Blue Prism is a… more»
Find out what your peers are saying about Blue Prism, UiPath, Pega and others in Robotic Process Automation (RPA). Updated: October 2019.
372,185 professionals have used our research since 2012.
Gowtham Thotapalli
Real User
Solutions Architect at ValueMomentum
Jun 03 2019

What is most valuable?

The most valuable feature for us was the orchestration of the workflow. The way you design the flow and configure the activities for the bot is very useful if you are… more»

How has it helped my organization?

An example of how this solution helped us is with our ticket creation process. When a client raises a ticket with us, we receive an attachment by email. We have to first… more»

What needs improvement?

I would like to see wider integration with other products. That way, while we work on other core systems like SAP or Salesforce, there are ready-made connectors that can… more»

What's my experience with pricing, setup cost, and licensing?

Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the standard licensing fees.

If you previously used a different solution, which one did you use and why did you switch?

We did not use another RPA prior to this one.

What other advice do I have?

We performed quite a few POCs to help understand the platform. One of the most important things while working with RPA is choosing the right process, understanding the… more»

Which other solutions did I evaluate?

We did not do any formal evaluation of other products. We chose this solution because we are working with Appian BPM, and Blue Prism is a partner. This is what influenced… more»
Andrew_Wright
Real User
Executive Manager: Shared and Support Services at a healthcare company with 1,001-5,000 employees
Jun 14 2019

What is most valuable?

The most valuable feature is the design studio and its ease of use. The security and control room features are also very good.

How has it helped my organization?

This solution has helped us become more efficient, as we have been able to automate certain processes, up to 85% of the work in some claims processing areas. We've been able to use it to very… more»

What needs improvement?

I would like to see it better integrated with, or layered over, Java-based systems. A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not use another solution prior to this one.

What other advice do I have?

For anybody who is implementing this solution, it is important that you do not implement a process that is inherently flawed. Especially for more complex processes, you have to figure out how to solve… more»

Which other solutions did I evaluate?

We did not evaluate other solutions. We chose this one based on recommendations from the consultants that we had.
Somasundaram N
Real User
Managing Director at Finixel Technologies Private Limited
May 19 2019

What is most valuable?

We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market.

How has it helped my organization?

Blue Prism has improved process efficiencies. We can get some maximum optimization with ticket processing. Blue Prism provides a large variety of robots that can automate and manipulate processes with… more»

What needs improvement?

Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. It is designed more for operational than transactional processes. If… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is on an annual basis. Blue Prism is around 8,000 GBP while other tools vary between 3,000 to 6,000 USD. The standard licensing fees for Blue Prism are around 3,000 to 4,000 USD for a partner… more»

What other advice do I have?

My advice to others would be to let them start with the standard enterprise-wide robotic automation solution. If they're looking for fewer process automation bots, Blue Prism would be incredibly… more»

Which other solutions did I evaluate?

Before choosing, we didn't evaluate other options. But now we are looking at a lot of competing tools in the market. We have considered migrating to EdgeVerve.
Angelouse Tan
Consultant
Consultant at a tech consulting company with 1,001-5,000 employees
May 20 2019

What is most valuable?

The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports.

How has it helped my organization?

I do not have any IT training, but I am still able to master this skill and develop Blue Prism solutions. It has a very user-friendly interface for a non-technical person.

What needs improvement?

One area that needs to be improved is the resource monitoring with respect to queuing processes. Specifically, if the user is trying to schedule more than one process then the product will reject it… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not use a solution prior to this one.

What other advice do I have?

My advice to those looking to implement this solution is to have a clear understanding of what RPA is. Some of our clients are confused between RPA and AI, so before planning to implement any… more»

Which other solutions did I evaluate?

This solution provides a good user experience for the target audience. The non-technical users may not be able to appreciate the competing products.
Real User
Chief Architect at a tech services company with 10,001+ employees
Jun 06 2019

What is most valuable?

Blue Prism is quite stable. It has the interactive client that is really good. The licensing model is very simple as well.

How has it helped my organization?

Blue Prism can lower the average handling time immediately by 20-40%. You also need to look at what is the long term goal. A long term goal could be that you want to keep… more»

What needs improvement?

The user interface is okay. I don't think there is much of a problem.They need to also have a better capability in attended automation. Blue Prism has not invested enough… more»

What's my experience with pricing, setup cost, and licensing?

These prices are deal-specific, it will probably not be right to review negotiations with the vendor. Currently, there are no new licensing agreement changes for us.

If you previously used a different solution, which one did you use and why did you switch?

We started with Blue Prism.

What other advice do I have?

If you need only server-side back-end process automation, use Blue Prism. If you need assisted automation or services automation, use Automation Anywhere or UiPath. On a… more»

Which other solutions did I evaluate?

We evaluated Automation Anywhere.
Real User
Head of Process automation at a financial services firm with 1,001-5,000 employees
Jun 15 2019

What is most valuable?

The most valuable feature for us is that our developers find it quite simple to develop processes, and they like to use this solution.

How has it helped my organization?

The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced.

What needs improvement?

The licensing models for this product need improvement. Compared to other tools on the market, it is one of the most expensive. We understand that they will be launching an OCR tool, and we are looking forward to this. We would like to see… more»

If you previously used a different solution, which one did you use and why did you switch?

This was the first tool that we started to utilize when it comes to RPA deployments.

What other advice do I have?

My advice for anybody who is implementing this solution is to have some expertise in-house, and not rely solely on the vendor. Similarly, I don't think that it is a good idea to develop and manage your infrastructure based entirely on… more»
See 5 More Blue Prism Reviews

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User Assessments By Topic About Blue Prism

Find out what your peers are saying about Blue Prism, UiPath, Pega and others in Robotic Process Automation (RPA). Updated: October 2019.
372,185 professionals have used our research since 2012.

Blue Prism Questions

What is Blue Prism?

In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.

More than 1,000 major enterprise customers leverage Blue Prism's Digital Workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com.

Blue Prism customers

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism team at your service
Donna Edwards – Global Director, Customer Reference & Advocacy at a tech vendor with 501-1,000 employees
DeepSingh – Sales Director at a tech vendor with 51-200 employees
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