BMC Helix Discovery Competitors and Alternatives

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Read reviews of BMC Helix Discovery competitors and alternatives

Cesar Quiroz
CIO at Grupo Kasto
Real User
Top 5Leaderboard
Dec 30, 2020
Easy to use and implement with a good user interface

What is our primary use case?

We're primarily using the solution for incident management. We use it for ticketing for end-users. We are using also all the functionality around change management, release management, and this year we implement project management and software license management. We also make use of the analytics.

Pros and Cons

  • "The overall functionality of the product is excellent."
  • "The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

What other advice do I have?

We're just customers and end-users. I'm not sure of which version of the solution we are using. They recently changed the names of their services. While we were previously using what I believe was called Enterprise, which is now called Pro. We may continue to use, not just this solution, but other Freshworks options in the future. We've recently asked the company to put together webinars for our company to learn more about their offerings. I'd recommend this solution. In fact, I already have - to other CIOs. The pricing is very straightforward, and the solution is easy to use. It's not overly…
reviewer930654
Delivery Lead, Enterprise at a wholesaler/distributor with 10,001+ employees
Real User
Jan 18, 2021
Comprehensive features, good organization integration, and competitive pricing

What is our primary use case?

We use the solution for workflow automation and business processing.

Pros and Cons

  • "We have found the service easy to use, although, we have ended up customising a lot of parameters."
  • "The customization that we are doing for the needs of our organization are difficult to do and could be improved."

What other advice do I have?

I would recommend this solution. However, we did not have an easy time customizing the tool to do what we wanted it to. I would suggest if it meets 80% of your needs I would adopt the tool, but if not, I think building a custom tool itself would be the way to go at that point. I did not give the solution a nine because that is too good. I do not think they are at that level. They are the industry leaders, for the automation of workflows. But there is definitely more that could be done. I did not rate the solution a ten because nothing is perfect. I rate ServiceNow an eight out of ten.
Get our free report covering ServiceNow, BMC, Qualys, and other competitors of BMC Helix Discovery. Updated: January 2021.
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