We performed a comparison between BMC Helix Discovery and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."A valuable feature concerns the ability to integrate with different solutions."
"Weekly reports to management really make our life simple."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"BMC Helix Discovery is very intuitive."
"The most valuable feature is the automated service mapping."
"The most valuable feature of the solution is its application dependency mapping."
"The data models are the most useful aspect of the solution."
"It has given us an understanding of each layer from a server application."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The initial setup is pretty easy."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The biggest advantage of ServiceNow is the value that it brings."
"I find that the Discovery and scripting features are the most useful."
"I am impressed with the tool's incident problem change management."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The product is not fully automated."
"There is still room for improvement in terms of stability."
"BMC Helix Discovery needs more customization options."
"The license model could be more flexible and cheaper pricing."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"The solution is too high priced."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 36 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow Discovery is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Zabbix. See our BMC Helix Discovery vs. ServiceNow Discovery report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Hello Mohsin,
Unfortunately, I don't have experience with ServiceNow Discovery. But I have been using BMC Helix Discovery for more than five years. It is a really fast and user-friendly system. There is no need for an agent when installing the solution. I recommend this solution.
Hi Mohsin,
Not only BMC Helix or ServiceNow Discovery, but a few other Discovery tools are also available in the market and every discovery tool has a unique feature, hence as per me, choosing a discovery tool for your organization should be based on the organization's needs and infrastructure.
I suggest you go for proper requirement assessment sessions, i.e. infrastructure architecture, existing implemented tools, their features, use, possibilities & integrations, kind of devices in scope to discover, focused data center discovery, focused client-side discovery, or both. What I mean to say is do not choose any tool for its features but choose the one best suitable for your organization that can provide the best output with less investment after a proper assessment of the organization's requirements and expectations from a tool.
I know my reply to your query is not the exact answer you looked for but yes, this is what I would suggest to you on the basis of my experience. As far as tool comparison is concerned, you can find it in many places with the help of search engines but I think once you know what you want then reading tool features on the tool's official website will help you more to choose the best suitable Discovery tool for your organization.
Thanks,
Madhurima