We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."
"BMC is a little bit cheaper than ServiceNow, but BMC doesn't have the same capabilities in its entry-level product at the moment. The basic version does not have the DWP features that most of our customers are requesting."
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."
"It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more."
"It is too expensive for a small business."
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Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
BMC Helix ITSM is ranked 5th in IT Service Management (ITSM) with 12 reviews while Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers. BMC Helix ITSM is rated 7.6, while Salesforce Service Cloud is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus and IBM Maximo, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, Vlocity, JIRA Service Management and N-able MSP Manager.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.