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Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
442,283 professionals have used our research since 2012.
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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the… more »
Top Answer: BMC Helis ITSM is a very good tool, can be customized, can be integrated with other tools but still has the scope of improvements from a UI/UX perspective. some of them are listed below: 1. Offline… more »
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Ranking
Views
13,918
Comparisons
8,574
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
Views
2,151
Comparisons
1,795
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
Remedy ITSM, Remedy, Helix RemedyService Cloud
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BMC
Salesforce
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about BMC Helix ITSM
Learn more about Salesforce Service Cloud
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
REVIEWERS
Financial Services Firm21%
Retailer16%
Manufacturing Company16%
Computer Software Company11%
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider10%
Government8%
Manufacturing Company6%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company38%
Media Company8%
Government6%
Comms Service Provider5%
Company Size
REVIEWERS
Small Business19%
Midsize Enterprise19%
Large Enterprise63%
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
442,283 professionals have used our research since 2012.
BMC Helix ITSM is ranked 6th in IT Service Management (ITSM) with 3 reviews while Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review. BMC Helix ITSM is rated 9.4, while Salesforce Service Cloud is rated 10.0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, the top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and Astute Agent.

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