We performed a comparison between BMC Remedyforce [EOL] and TOPdesk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It's a stable solution."
"An inexpensive solution that is easy to set up and use without much support."
"The stability is good. There are no bugs."
"The solution is very flexible."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"The feature that we like best is the stability of the product."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The most valuable feature of this solution is the incident management module."
"Its ITSM approach is quite useful."
"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."
"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."
"Change management is the most critical feature."
"It is an easy-to-use solution."
"The most valuable feature of TOPdesk is the reports."
"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"More flexible ways to change the existing configuration would benefit existing customers."
"The customer service management (CSM) features are in need of improvement."
"The look and feel is very dated."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"The solution's technical support is in need of a lot of improvement."
"The solution's change management could be better."
"It is time-consuming to add new users."
"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."
"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."
"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."
"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."
"Change management implementation, facility management, and making reservations on assets can be improved."
"An operator is also a user but requires creating two different records."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while TOPdesk is ranked 21st in Help Desk Software with 8 reviews. BMC Remedyforce [EOL] is rated 7.8, while TOPdesk is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of TOPdesk writes "Provides good technical support services, but its reporting feature needs improvement". BMC Remedyforce [EOL] is most compared with , whereas TOPdesk is most compared with ServiceNow, Freshdesk, JIRA Service Management, Zendesk and NinjaOne.
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