We performed a comparison between BMC TrueSight Operations Management and OpenText Business Process Monitoring based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"It is very helpful to be able to apply rule-based routing to alerts."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"BMC TrueSight Operations Management is easily scalable."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The stability has been very good over the years."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The solution could improve its price."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The solution should offer better integration with other tools from a service management perspective."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while OpenText Business Process Monitoring is ranked 57th in Application Performance Monitoring (APM) and Observability. BMC TrueSight Operations Management is rated 8.2, while OpenText Business Process Monitoring is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OpenText Business Process Monitoring writes "Stable with good performance visibility but is a discontinued product". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas OpenText Business Process Monitoring is most compared with Dynatrace, AppDynamics and Datadog.
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