BMC TrueSight Operations Management vs Dynatrace comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between BMC TrueSight Operations Management and Dynatrace based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Both BMC TrueSight Operations Management and Dynatrace have relatively easy initial setups, but BMC's may be more complicated for some customers depending on their infrastructure. Dynatrace is generally simpler to deploy and requires less technical expertise, although the complexity may increase for Dynatrace Managed. The deployment team size needed is determined by the number of applications to be set up and their complexity.
  • Features: BMC TrueSight Operations Management is praised for its proactive and granular monitoring, including end-user metrics data and synthetic monitoring. On the other hand, Dynatrace is valued for its ability to track real users, provide AI incident alerts, and offer Kubernetes topology visualization.
  • Pricing: BMC TrueSight Operations Management is expensive based on device count, while Dynatrace has a complicated and unclear pricing structure. Dynatrace's cost model is too expensive for small businesses, and their licensing fees are paid annually. However, both products offer additional support for an additional fee.
  • Service and Support: BMC's support has been described as both responsive and lacking in product knowledge. Dynatrace's support has been rated as satisfactory, with some customers having positive experiences and others waiting longer for assistance.
  • ROI: Dynatrace provides clear ROI benefits such as cost savings, automation, identifying trends, and decreased mean time to repair. In contrast, BMC TrueSight Operations Management's ROI is unclear.

Comparison Results: Dynatrace has a user-friendly interface, easy deployment, good scalability, AI capabilities for incident alert automation, and offers a Kubernetes module for topology visualization. Even though the solution is expensive compared to competitors, it provides good value for its cost and is a great choice for companies seeking a user-friendly and scalable solution.

To learn more, read our detailed BMC TrueSight Operations Management vs. Dynatrace Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The tool is flexible enough to be customized based on customer requirements.""The solution has a very good business event manager tool.""Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.""It is a very stable product.""The Event Management is outstanding; still is the most interesting part of the product.""The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.""What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."

More BMC TrueSight Operations Management Pros →

"Agentless Transaction Analysis allows my team to granularly decompose complex operations and flows for business applications.""Dynatrace is a powerful tool for full stack monitoring with APM capabilities and AI root cause problem analysis. This helps our customers with their digital transformation and gaining insight into their infrastructure.""It has more functionality, better additional components, and better management of problems. It also has a good AI.""It eases the investigation process (faster feedback loop with clients), better pro-activity on possible outages (in order to avoid outages), and eases the process of fine tuning allocation of resources to processes.""The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. It's exactly what we need. The severity impact is based on the users, the availability, and the impact it has on your business.""The triaging is amazing. And at the same time, it provides depth, all the way to what kind of a method, what variables are inside those methods. Without getting too into the technical, the depth it gets to, pinpointing the problematic area - where exactly the problem is happening - is amazing.""One of the most valuable features of Dynatrace is that it offers good visibility. It's better than other APM tools. You're not required to use a different technology when you have Dynatrace because it will work whether you're hosting it on Windows or Linux.""It simplifies a lot of the processes of performance tuning client systems before they go live."

More Dynatrace Pros →

Cons
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I""More modules for less popular applications and better documentation.""I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.""The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems.""I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.""BMC TrueSight Operations Management could improve the reporting.""I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.""BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."

More BMC TrueSight Operations Management Cons →

"There was complexity to AppMon and getting everything set, but more specifically getting the dashboard setup.""Searches should be faster.""The product could be faster and lighter, especially the rich client which uses many resources.""I would like to have something more along the lines of the old DC RUM, because we have lot of clients with old technologies, legacy technology, and we really want to integrate it with Dynatrace so that they can use just one single product. So, it needs better integration with legacy products.""SSO options are missing.""I would like a tool that can give me a one page view of all the problems and issues.​""I would suggest to have more rich client features on Appmon as soon as possible.""The scalability is there, but it is a headache when you do a lot of stuff and when you need to compare a lot of servers and do a lot of things. The scalability is very difficult to maintain."

More Dynatrace Cons →

Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "Pricing is based on the number of servers monitored, so for big applications, it is a bit expensive."
  • "Licensing is a bit complicated for Dynatrace, and pricing is dependent on how much your organization invests."
  • "We found an issue within the first week of ownership that has been costing us more than the entire license cost."
  • "Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution."
  • "Getting the first agents installed, getting information, and coverage in a initial set of systems can be done in hours and with a low cost entry point."
  • "Price (of the product) is a major concern for all the clients I work with."
  • "The licensing model is confusing in solutioning clients for the number of hosts needed to deploy."
  • "The product is superior to others, but it comes with a price tag that is often difficult to position back to clients."
  • More Dynatrace Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not… more »
    Top Answer:While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Ranking
    9th
    out of 23 in AIOps
    Views
    1,850
    Comparisons
    1,296
    Reviews
    14
    Average Words per Review
    408
    Rating
    7.7
    2nd
    out of 23 in AIOps
    Views
    20,759
    Comparisons
    12,609
    Reviews
    15
    Average Words per Review
    468
    Rating
    8.5
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

    Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

    • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

    • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

    • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

    What does Dynatrace offer?

    Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

    • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

    • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

    • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

    • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

    • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

    • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

    Reviews from Real Users

    Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

    Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

    A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    REVIEWERS
    Financial Services Firm28%
    Insurance Company9%
    Computer Software Company9%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Educational Organization27%
    Financial Services Firm18%
    Computer Software Company8%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise33%
    Large Enterprise56%
    Buyer's Guide
    BMC TrueSight Operations Management vs. Dynatrace
    March 2024
    Find out what your peers are saying about BMC TrueSight Operations Management vs. Dynatrace and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 9th in AIOps with 16 reviews while Dynatrace is ranked 2nd in AIOps with 16 reviews. BMC TrueSight Operations Management is rated 8.2, while Dynatrace is rated 8.8. The top reviewer of BMC TrueSight Operations Management writes "It improves VM load and has good documentation with easy-to-follow steps on how to set it up, but it has room for improvement in terms of scalability and stability". On the other hand, the top reviewer of Dynatrace writes "Allows us to monitor application performance, underlying infrastructure, and relationships with Smartscape technology". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, ServiceNow IT Operations Management, New Relic, Zabbix and SolarWinds Server and Application Monitor, whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor. See our BMC TrueSight Operations Management vs. Dynatrace report.

    See our list of best AIOps vendors and best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.