We performed a comparison between BMC TrueSight Operations Management and Dynatrace based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace has a user-friendly interface, easy deployment, good scalability, AI capabilities for incident alert automation, and offers a Kubernetes module for topology visualization. Even though the solution is expensive compared to competitors, it provides good value for its cost and is a great choice for companies seeking a user-friendly and scalable solution.
"It is a scalable solution."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"I believe that the ease of use and UI is great"
"It is a very stable product."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"Improved visibility on performance and application issues."
"It has helped us by reducing the number of incidents that we have had in the past."
"We are able to fix issues rather quickly, by identifying then fixing them. Therefore, the efficiency of the organization has improved. We are spending less time fixing issues."
"The technical support has always been responsive."
"It has created total transparency between technology and business on all aspects of systems and performance as well as being a proxy for network performance through user experience monitoring. This followed a major performance degradation of our primary frontline system, which highlighted inadequacy of infrastructure focus tools, e.g., Nagios and Zabbix. It helped detect and remediate several performance issues on systems on both vendor supplied packages as well as in-house developed systems. It also improved InfraOps and development teams understanding of system behaviour and performance characteristics."
"Adds value to application owners, DB owners, and provides visibility on how end users utilize browsers and where they are originate from."
"Dynatrace is an extremely helpful APM solution in large, complex environments, whenever we need to have an integrated vision of our users, infrastructure, and applications."
"We were quite happy with the easy installation process and how quickly we received a good overview over all of our web applications."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"BMC TrueSight Operations Management could improve the reporting."
"Deployment requires lots of resources (servers). It has too many consoles."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The pricing could be better."
"Sometimes we have issues with the code on their side. We like to get it fixed."
"More integrations could prove very beneficial to us."
"I would like Dynatrace to be more flexible and user-friendly."
"There is still a certain amount of technical skills needed to be able to understand what you are seeing on it. You also need a large amount of technical or infrastructure skills to understand how and where to install it."
"I would like a testing module focused on quality gates."
"Ease of use could be improved because it can be hard to determine how you made it to the screen you are on and how to get back to it later."
"We are still struggling a bit with finding an answer quickly."
"The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. In my opinion, it could be extended even more. I would like it to be more configurable for the end-user. It would be nice to have more business rules applicable to the severity. It's already very good as it is now. It is based on the impact on your front-end users. But it would be nice if we could configure it a bit more."
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BMC TrueSight Operations Management is ranked 9th in AIOps with 48 reviews while Dynatrace is ranked 2nd in AIOps with 340 reviews. BMC TrueSight Operations Management is rated 8.2, while Dynatrace is rated 8.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, ServiceNow IT Operations Management, Zabbix, New Relic and SolarWinds Server and Application Monitor, whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor. See our BMC TrueSight Operations Management vs. Dynatrace report.
See our list of best AIOps vendors and best Application Performance Monitoring (APM) and Observability vendors.
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