Most Helpful Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. Dynatrace and other solutions. Updated: July 2019.
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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.
Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.
Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.
It is breadth. It covers so many different technologies which can roll up into a single console.
The noise reduction for ticketing works much better than we have seen in a lot of other companies.
The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].
The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.
Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.
It has helped us improve the performance of many of our applications.
With the latest version, the AI engine highlights the root causes automatically.
The major improvement was the ability to find errors immediately and predict future failures, or when resources reach the maximum capacity.
The most valuable feature is the ability to perform synthetic checks for monitoring sites using click paths.
Dynatrace helped us to get a better understanding of how our services are communicating with each other, as well as better problem detection before something really breaks
The most valuable feature is the 360-degree view for monitoring, infrastructure, and application worlds.
It can give a quick overview of the current health status, end to end, and can quickly point to the root cause if there an issue or problem in one of our applications.
The most valuable features are the easy installation, single vision across different environments, reduction in alarms, and the root cause analysis.
The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.
One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.
I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.
I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.
We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.
Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.
Deployment requires lots of resources (servers). It has too many consoles.
The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.
This solution could be improved with better compatibility with legacy applications.
It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring.
This solution needs better support for security and monolithic batch processes.
If the user interface were made more intuitive then it would really benefit the product.
Sometimes it is hard to find the right setting for what you want to change.
This solution needs improvement in terms of automation.
We would like the AI to produce more scientific data with less configuration.
The reporting is still too young and needs to be improved.
Pricing and Cost Advice
The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that.
It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product.
There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half.
Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30...
We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...
Pricing is very high.
Our annual costs were about the same for both AppDynamics and Dynatrace.
Pricing can be high, especially for Portuguese standards. But as one says, you get what you pay for.
Setup cost is very low considering that it is an almost totally, automatic process.
Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier.
I have not been able to observe more than 1% overhead, despite Dynatrace saying that it can be slightly higher in some situations.
Purchasing through the AWS Marketplace is excellent.
The pricing and licensing are very expensive.
Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups.
out of 83 in Application Performance Management (APM)
Average Words per Review
out of 83 in Application Performance Management (APM)
Average Words per Review
Compared 15% of the time.
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Compared 8% of the time.
Also Known As
|ProactiveNet, TrueSight Operations Management|
The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.
By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.
Learn more about BMC TrueSight Operations Management
Learn more about Dynatrace
|Bank of East Asia and China E-Port.||Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express|
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Financial Services Firm34%
Financial Services Firm24%
Comms Service Provider9%
See also BMC TrueSight Operations Management Reviews, Dynatrace Reviews, and our list of Best Application Performance Management (APM) Companies.