We performed a comparison between New Relic and BMC TrueSight Operations Management based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers better network monitoring, longer historical data retention, improved error debugging and log correlation, and better dashboard customization and access management. It also has a simpler user interface, easier setup process, and more straightforward pricing. While BMC TrueSight Operations Management has some valuable features, it needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards.
"The initial setup of BMC TrueSight Operations Management was easy."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The major advantage of the product is estate management."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"It is a very stable product."
"The solution is quite stable."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"We like the performance of the product."
"The VPN is one of the solution's most valuable features for us."
"The most valuable feature is the ability to manage the application flow."
"The simplicity of the dashboard is very good."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The solution is a little obsolete."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The pricing could be better."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution is quite expensive."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. BMC TrueSight Operations Management is rated 8.2, while New Relic is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and SolarWinds Server and Application Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability and Grafana. See our BMC TrueSight Operations Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
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