Compare BMC Helix Monitor vs. BMC TrueSight Operations Management
Use BMC Helix Monitor? Share your opinion.
 | Doug Greene Sr. Director Operations at a comms service provider |
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"We did a five-year, multimillion dollar deal."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
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Top Answer: The solution has a very good business event manager tool.
Top Answer: We haven't yet established what the final cost would be for licensing this solution, we're still working on that.
Top Answer: I think the solution is overly complex and requires a lot of resources.
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8.6
Compared 11% of the time.
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Helix Monitor
ProactiveNet, TrueSight Operations Management
BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.
TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.
Learn more about BMC Helix Monitor
Learn more about BMC TrueSight Operations Management
Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Computer Software Company55%
Comms Service Provider14%
University8%
Financial Services Firm4%
Healthcare Company25%
Manufacturing Company25%
Government13%
Financial Services Firm13%
Computer Software Company49%
Comms Service Provider14%
Financial Services Firm6%
Government6%
No Data Available
Small Business48%
Midsize Enterprise7%
Large Enterprise45%
Small Business13%
Midsize Enterprise2%
Large Enterprise86%
Find out what your peers are saying about Microsoft, BMC, ScienceLogic and others in Event Monitoring. Updated: March 2021.
473,605 professionals have used our research since 2012.
BMC Helix Monitor is ranked 17th in Event Monitoring while BMC TrueSight Operations Management is ranked 2nd in Event Monitoring with 11 reviews. BMC Helix Monitor is rated 0.0, while BMC TrueSight Operations Management is rated 8.6. On the other hand, the top reviewer of BMC TrueSight Operations Management writes "Enables us to proactively service our customers and even warn them about problems before they occur". BMC Helix Monitor is most compared with , whereas BMC TrueSight Operations Management is most compared with Splunk, Dynatrace, SolarWinds Server and Application Monitor, IBM Tivoli Composite Application Manager and New Relic APM.
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We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.