Compare BMC TrueSight Operations Management vs. Riverbed SteelCentral AppResponse

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Most Helpful Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. Riverbed SteelCentral AppResponse and other solutions. Updated: July 2021.
521,637 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day.""We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant.""The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event.""The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.""The solution has a very good business event manager tool."

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"I have found the AppResponse, which is a packet capture solution, very good. It gives you the ability to drill down back in time. You've got all the packets there. You can troubleshoot it later, not immediately. It's very interesting.""The most valuable feature is performance monitoring.""We really like the scalability capabilities.""When it comes to the ability to scale up the product, this is suitable for small medium and large environments,"

More Riverbed SteelCentral AppResponse Pros »

Cons
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally.""Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""The solution is overly complex."

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"The initial setup is straightforward, but you have to know a little about the product. It's not for everybody to just plug and play. If you know how the solution is implemented then it is straightforward.""Technical support needs to be more responsive.""The pricing is on the higher side of things. If they could lower it, that would be ideal.""The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data."

More Riverbed SteelCentral AppResponse Cons »

Pricing and Cost Advice
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item.""We did a five-year, multimillion dollar deal.""Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

More BMC TrueSight Operations Management Pricing and Cost Advice »

"The price is a little bit high, especially because we have to pay an import tax.""The solution is no more expensive than other products."

More Riverbed SteelCentral AppResponse Pricing and Cost Advice »

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Questions from the Community
Top Answer: The solution has a very good business event manager tool.
Top Answer: We haven't yet established what the final cost would be for licensing this solution, we're still working on that.
Top Answer: I think the solution is overly complex and requires a lot of resources.
Top Answer: When it comes to the ability to scale up the product, this is suitable for small medium and large environments,
Top Answer: The solution is no more expensive than other products. At the end of the day all solutions are always expensive. It all depends on how one wishes to spend his money. There are a host of solutions… more »
Top Answer: The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data.
Ranking
Views
11,785
Comparisons
6,157
Reviews
6
Average Words per Review
2,721
Rating
8.2
Views
3,110
Comparisons
2,550
Reviews
3
Average Words per Review
451
Rating
8.0
Popular Comparisons
Also Known As
ProactiveNet, TrueSight Operations Management
OPNET SteelCentral AppResponse, ACE Live, OPNET, AppResponse Xpert
Learn More
Overview

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

AppResponse Xpert is a unique application performance management, monitoring and troubleshooting solution that approaches performance from the end-user's perspective. The solution is a Riverbed OPNET product, and gives a proactive, in-depth analytical view of any application performance issues, whether web-based or non-web based.

AppResponse Xpert is flexible, customizable and fully automated, enabling network users to focus on the bigger IT picture, giving business users maximum productivity, and providing end-users with an optimal application experience.

Offer
Learn more about BMC TrueSight Operations Management
Learn more about Riverbed SteelCentral AppResponse
Sample Customers
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Gartner, Swiss Post, WestLB, Turner, Samlink, RGIS, NetJets, SITA, Mobistar, Lehigh Valley Health Network, and Trafigura.
Top Industries
REVIEWERS
Healthcare Company22%
Manufacturing Company22%
Comms Service Provider22%
Government11%
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider15%
Financial Services Firm8%
Government6%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider21%
Government9%
Financial Services Firm9%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise7%
Large Enterprise43%
VISITORS READING REVIEWS
Small Business9%
Midsize Enterprise2%
Large Enterprise89%
REVIEWERS
Small Business33%
Midsize Enterprise13%
Large Enterprise53%
Find out what your peers are saying about BMC TrueSight Operations Management vs. Riverbed SteelCentral AppResponse and other solutions. Updated: July 2021.
521,637 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 8th in Application Performance Management (APM) with 5 reviews while Riverbed SteelCentral AppResponse is ranked 21st in Application Performance Management (APM) with 4 reviews. BMC TrueSight Operations Management is rated 8.0, while Riverbed SteelCentral AppResponse is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "Knowledge Modules are what make the implementation across our varied infrastructure, but RBAC controls need some work". On the other hand, the top reviewer of Riverbed SteelCentral AppResponse writes "Has modules to troubleshoot web applications, database transactions, and unified communications, all in one". BMC TrueSight Operations Management is most compared with Splunk, Dynatrace, BMC Helix Monitor, SolarWinds Server and Application Monitor and AppDynamics, whereas Riverbed SteelCentral AppResponse is most compared with SolarWinds NPM, Dynatrace, Cisco Stealthwatch, NETSCOUT nGeniusONE and AppDynamics. See our BMC TrueSight Operations Management vs. Riverbed SteelCentral AppResponse report.

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We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.