We performed a comparison between BeyondTrust Remote Support and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Offers a secure method of access without having to install agents everywhere."
"The solution is stable."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Solution has a good UI."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The most valuable feature is how secure the solution is."
"Stable product with straightforward setup."
"The most valuable feature of Citrix Virtual Apps and Desktops is the security and it is easy to work with."
"For the most part, overall stability is what you would expect."
"Among the most valuable features is the Citrix Workspace, which allows us to drive that thin-client connection and the remote control/remote access capabilities. Those things have allowed us to connect an awful lot of people quickly from home and that's obviously helped during the pandemic."
"First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario."
"My focus has primarily been on publishing virtual applications."
"Citrix has had the top remote display for the last 20 years, and there is a huge technological gap between Citrix and its competitors."
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"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The possibility to integrate a chatbot would take this product to the next level."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"They need to adapt more quickly to the latest additions to the Microsoft operating system. If Windows 10 comes out with a new version, there are compatibility issues and it takes them a lot of time to release an update."
"There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern."
"The solution's technical support is not so good."
"Tech support can be slow if you do not receive help from the US representatives."
"The initial setup is complex."
"The product advances really fast. For some customers, we need better backwards compatibility."
"In the bank, a major part of all our applications is Microsoft App-V. If App-V is at end of life, then we need a new technology to replace it. As of today, I haven't seen in Citrix Studio that there is a new technology embedded directly in it to replace App-V."
"Pricing and technical support needs improvement."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews. BeyondTrust Remote Support is rated 9.0, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Delinea Secret Server, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Microsoft Remote Desktop Services. See our BeyondTrust Remote Support vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.
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