We performed a comparison between Box and OpenText Content Manager based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"The application is very light in terms of uploading and downloading files."
"The solution is scalable."
"Office Integration. The full integration into the Microsoft Office products is just perfect."
"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."
"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"The product can be integrated with different solutions."
"An advantage is integration with your IP directory."
"I did not face issues with the product's scalability...The solution's technical support is good."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"It has a robust search but has often been difficult for people to learn."
"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
"Maturity of the enterprise security around user management."
"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."
"Like all cloud platforms, there are always areas of improvement around sync to local devices."
"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."
"The product could improve its scalability."
"The ease of use should be addressed."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"The stability of the solution is an area of concern where improvements can be made."
Box is ranked 4th in Enterprise Content Management with 37 reviews while OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews. Box is rated 8.4, while OpenText Content Manager is rated 7.6. The top reviewer of Box writes "Used for data storage and data collaboration, but its data security could be improved". On the other hand, the top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". Box is most compared with SharePoint, Microsoft OneDrive, Citrix ShareFile, Office 365 and Egnyte, whereas OpenText Content Manager is most compared with SharePoint, OpenText Extended ECM, OpenText Documentum, IBM FileNet and Microsoft OneDrive. See our Box vs. OpenText Content Manager report.
See our list of best Enterprise Content Management vendors and best Document Management Software vendors.
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