CA Cloud Service Management vs. Zendesk

As of February 2019, CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review vs Zendesk which is ranked 6th in Help Desk Software with 3 reviews. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". CA Cloud Service Management is most compared with CA Service Desk Manager. Zendesk is most compared with ServiceNow, JIRA Service Desk and Freshdesk.
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Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
317,134 professionals have used our research since 2012.
Quotes From Members

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317,134 professionals have used our research since 2012.
Ranking
18th
out of 43 in Help Desk Software
Views
2,602
Comparisons
211
Reviews
1
Followers
217
Avg. Rating
8.0
6th
out of 43 in Help Desk Software
Views
18,251
Comparisons
4,014
Reviews
3
Followers
934
Avg. Rating
8.7
Top Comparisons
Compared 32% of the time.
Compared 12% of the time.
Compared 8% of the time.
Also Known As
Nimsoft Service Desk
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CA Technologies
Zendesk
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Learn more about CA Cloud Service Management
Learn more about Zendesk
Sample Customers
Oakwood Systems GroupShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Newspaper13%
Media Company13%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Non Profit10%
Marketing Services Firm10%
VISITORS READING REVIEWS
Financial Services Firm27%
Marketing Services Firm16%
Newspaper8%
Non Tech Company6%
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
317,134 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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