CA Cloud Service Management vs Zendesk

CA Cloud Service Management is ranked 14th in Help Desk Software with 2 reviews vs Zendesk which is ranked 6th in Help Desk Software with 4 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and IBM Tivoli Service Request Manager. Zendesk is most compared with ServiceNow, JIRA Service Desk and TOPdesk. See our CA Cloud Service Management vs Zendesk report.

CA Cloud Service Management

Zendesk

18327

CA Cloud Service Management

Based on 2 reviews.

19037

Zendesk

Based on 4 reviews.

Most Helpful Review

Lynn Hollinger

Tools/Situation Administrator at A.H. Belo

I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing.

Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk... Read more »

Marina Abarca-Hislop

Customer Support/Retail Division at a Consumer Goods

Its set up makes it easier for everyone to use.

I am already a very organized person but the product really does everything for you. The way it’s set up makes it very easy for agents, end-users,... Read more »

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Quotes From Members Comparing CA Cloud Service Management vs Zendesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

See Which Vendors Are Best For You Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. See Recommendations 288,256 professionals have used our research since 2012.
Ranking
RANKING	14th out of 48 In Help Desk Software Views 2,560 Comparisons 474 Reviews 2 Followers 445 Avg. Rating 7.5	6th out of 48 In Help Desk Software Views 17,075 Comparisons 4,732 Reviews 4 Followers 1,202 Avg. Rating 9.0
Top Comparisons
Top Comparisons	ServiceNow vs. CA Cloud Service Management Compared 29% of the time. CA Service Desk Manager vs. CA Cloud Service Management Compared 19% of the time. IBM Tivoli Service Request Manager vs. CA Cloud Service Management Compared 10% of the time. See more CA Cloud Service Management competitors »	ServiceNow vs. Zendesk Compared 28% of the time. JIRA Service Desk vs. Zendesk Compared 15% of the time. TOPdesk vs. Zendesk Compared 5% of the time. See more Zendesk competitors »

Also Known As
Also Known As	Nimsoft Service Desk
Website/Video
Website/Video	CA Technologies	Zendesk
Overview
Overview	CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.	Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
OFFER
Learn more about CA Cloud Service Management Learn More	Learn more about Zendesk Learn More
Sample Customers
Sample Customers	Oakwood Systems Group	Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
Top Industries	REVIEWERS Financial Services Firm 25% Healthcare Company 25% Newspaper 13% Media Company 13%	REVIEWERS Software R&D Company 25% Financial Services Firm 15% Marketing Services Firm 10% Non Profit 10% VISITORS READING REVIEWS Media Company 15% Financial Services Firm 13% Comms Service Provider 8% Marketing Services Firm 6%
Company Size
Company Size	REVIEWERS Small Business 14% Midsize Enterprise 7% Large Enterprise 79%	REVIEWERS Small Business 38% Midsize Enterprise 44% Large Enterprise 18% VISITORS READING REVIEWS Small Business 38% Midsize Enterprise 27% Large Enterprise 35%

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288,256 professionals have used our research since 2012.

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