CA Cloud Service Management vs. Zendesk
As of February 2019, CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review vs Zendesk which is ranked 6th in Help Desk Software with 3 reviews. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". CA Cloud Service Management is most compared with CA Service Desk Manager. Zendesk is most compared with ServiceNow, JIRA Service Desk and Freshdesk.
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 Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019. 317,134 professionals have used our research since 2012. | |||||
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Ranking  | |
Views 2,602 Comparisons 211 Reviews 1 Followers 217 Avg. Rating 8.0 | Views 18,251 Comparisons 4,014 Reviews 3 Followers 934 Avg. Rating 8.7 |
Top Comparisons | |
 Compared 100% of the time. |  Compared 32% of the time.  Compared 12% of the time.  Compared 8% of the time. |
Also Known As | |
| Nimsoft Service Desk | |
Learn | |
| CA Technologies | Zendesk |
Overview | |
| CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks. | Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com. |
Offer | |
Learn more about CA Cloud Service Management | Learn more about Zendesk |
Sample Customers | |
| Oakwood Systems Group | Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania |
Top Industries | |
Financial Services Firm25% Healthcare Company25% Newspaper13% Media Company13% | Software R&D Company25% Financial Services Firm15% Non Profit10% Marketing Services Firm10% Financial Services Firm27% Marketing Services Firm16% Newspaper8% Non Tech Company6% |
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
317,134 professionals have used our research since 2012.
See also CA Cloud Service Management Reviews, Zendesk Reviews, and our list of Best Help Desk Software Companies.
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