CA Cloud Service Management vs Zendesk

CA Cloud Service Management is ranked 15th in Help Desk Software with 4 reviews vs Zendesk which is ranked 2nd in Help Desk Software with 27 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of Zendesk writes "The 'mark as spam' and setting up tickets with certain titles to be automatically solved/deleted is probably the most important feature". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and Micro Focus Service Manager. Zendesk is most compared with ServiceNow, JIRA Service Desk and Micro Focus Service Manager. See our CA Cloud Service Management vs Zendesk report.
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Most Helpful Review
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Find out what your peers are saying about CA Cloud Service Management vs. Zendesk and others in Help Desk Software
253,818 professionals have used our research since 2012.

Quotes From Members Comparing CA Cloud Service Management vs Zendesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Ca cloud service management vs. zendesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs. Zendesk and others in Help Desk Software
253,818 professionals have used our research since 2012.
Ranking
RANKING
Views
3,172
Comparisons
965
Reviews
3
Followers
631
Avg. Rating
7.7
Views
18,951
Comparisons
5,776
Reviews
27
Followers
1,598
Avg. Rating
8.4
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Servicenow
Compared 9% of the time.
Charlie cmyk cyan
Compared 6% of the time.
See more Zendesk competitors »
Also Known As
Also Known AsNimsoft Service Desk
Website/Video
Website/VideoCA Technologies
  • Vendor 6987 screenshot 1516099828
Zendesk
  • Vendor 8285 screenshot 1514064205
OverviewQuestionmark icon
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Sample Customers
Sample CustomersOakwood Systems GroupShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
Media Company
13%
Marketing Services Firm
13%
REVIEWERS
Software R&D Company
29%
Hospitality Company
10%
Financial Services Firm
10%
Non Profit
10%
VISITORS READING REVIEWS
Media Company
16%
Financial Services Firm
12%
Comms Service Provider
8%
Marketing Services Firm
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
14%
Large Enterprise
71%
REVIEWERS
Small Business
37%
Midsize Enterprise
47%
Large Enterprise
16%
VISITORS READING REVIEWS
Small Business
38%
Midsize Enterprise
27%
Large Enterprise
35%
Ca cloud service management vs. zendesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs. Zendesk and others in Help Desk Software
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253,818 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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