CA Cloud Service Management vs. Zendesk

CA Cloud Service Management is ranked 16th in Help Desk Software with 2 reviews vs Zendesk which is ranked 6th in Help Desk Software with 3 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. Zendesk is most compared with ServiceNow, JIRA Service Desk and TOPdesk. See our CA Cloud Service Management vs. Zendesk report.

18327

CA Cloud Service Management

Based on 2 reviews.

19037

Zendesk

Based on 3 reviews.

32614

Null Product

Most Helpful Review

Lynn Hollinger

Tools/Situation Administrator at A.H. Belo

I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing.

Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk... Read more »

Marina Abarca-Hislop

Customer Support/Retail Division at a Consumer Goods

Its set up makes it easier for everyone to use.

I am already a very organized person but the product really does everything for you. The way it’s set up makes it very easy for agents, end-users,... Read more »

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Quotes From Members Comparing CA Cloud Service Management vs. Zendesk

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See Which Vendors Are Best For You Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. See Recommendations 300,846 professionals have used our research since 2012.
Ranking
16th out of 43 In Help Desk Software Views 2,582 Comparisons 292 Reviews 2 Followers 288 Avg. Rating 7.5	6th out of 43 In Help Desk Software Views 17,718 Comparisons 4,346 Reviews 3 Followers 983 Avg. Rating 8.7	1st out of 207 In Emerging Solutions Views 0 Comparisons 0 Reviews 1 Followers 1 Avg. Rating 5.0
Top Comparisons
ServiceNow vs. CA Cloud Service Management Compared 31% of the time. CA Service Desk Manager vs. CA Cloud Service Management Compared 26% of the time. BMC Helix Remedy vs. CA Cloud Service Management Compared 6% of the time. See more CA Cloud Service Management competitors »	ServiceNow vs. Zendesk Compared 29% of the time. JIRA Service Desk vs. Zendesk Compared 15% of the time. TOPdesk vs. Zendesk Compared 5% of the time. See more Zendesk competitors »	Veeam Backup & Replication vs. Null Product Compared 53% of the time. Zerto Virtual Replication vs. Null Product Compared 47% of the time.
Also Known As
Nimsoft Service Desk
Website/Video
CA Technologies	Zendesk	Null Vendor
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.	Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.	Information Not Available
OFFER
Learn more about CA Cloud Service Management Learn More	Learn more about Zendesk Learn More	Learn more about Null Product Learn More
Sample Customers
Oakwood Systems Group	Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania	Information Not Available

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