Compare CA Cloud Service Management vs. Zendesk

CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review while Zendesk which is ranked 19th in Help Desk Software. CA Cloud Service Management is rated 8.0, while Zendesk is rated 0. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, CA Cloud Service Management is most compared with CA Service Desk Manager, whereas Zendesk is most compared with ServiceNow, Atlassian Confluence and JIRA Service Desk.
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Most Helpful Review
T Macul
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
359,759 professionals have used our research since 2012.
Quotes From Members

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Ranking
18th
out of 44 in Help Desk Software
Views
2,678
Comparisons
193
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
19th
out of 44 in Help Desk Software
Views
19,648
Comparisons
4,098
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 45% of the time.
Compared 8% of the time.
Compared 7% of the time.
Also Known As
Nimsoft Service Desk
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CA Technologies
Zendesk
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
Oakwood Systems GroupShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
359,759 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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