We performed a comparison between ForgeRock and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us."
"The customer success and support teams have been crucial."
"The Governance and self-service that can be set up so you can use them yourself to work in the system are the most valuable features. End users can be enabled to help themselves."
"It scales in terms of numbers and types of identities. It can govern the on-premise applications as well as the cloud applications. So, it can manage hybrid environments with all types of identities and various load amounts."
"The most relevant feature is Omada's reporting engine. Omada never 'forgets' and archives every process. All steps an admin, user, or manager has executed, are recorded in Omada."
"The most valuable aspects of Omada Identity for me are the automation capabilities."
"It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly."
"You can make resources. You can import them from Azure or Active Directory and put them in an application. For example, if there is an application that uses a lot of Active Directory groups, you can make the groups available for people. If they need to access that application, you can tell them the resource groups you have for that application. People can do everything by themselves. They do not need anybody else. They can just go to the Omada portal, and they can do it all by themselves. That is terrific."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"The most valuable features are that it is easy to manage and it's stable."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"The product is easy to set up."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"The scalability potential is there if a company needs to expand."
"The product is relatively easier to use than other identity management products."
"It has good endpoint support and endpoint connectivity to different versioning endpoints."
"Out-of-the-box the product has a lot of opportunity for configuration and sophisticated identity management capability."
"The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements."
"Using the implementation guide, I was able to implement the solution with ease."
"Word mining and risk campaigns are the most valuable features of this solution."
"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"The backend is pretty good but the self-service request access screen, the GUI, needs improvement. It's an old-fashioned screen. Also, Omada has reports, but I wouldn't dare show them to the business because they look like they're from 1995. I know they are working on these things and that’s good, because they’re really needed."
"They need to improve the cost for small companies."
"Omada Identity has a steep learning curve."
"What I would most like to see added to the product is role management, especially enterprise or business role management, and the processes around that."
"If you're running Omada on a cloud service, you may have some issues deploying the newest release. Sometimes, the latest release doesn't adapt to the processes we have already installed. Identity Access Management is a critical system for our organization, and we need to ensure that everyone has the same access as they did before the release."
"The user interface could be improved. The interface between Omada and the user is mainly text-based."
"The account management integration isn't bad, but it isn't plug-and-play like Microsoft Azure. You need some deep development knowledge to set up the connectors."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The identity management model needs a bit of improvement."
"They should improve the solution by include reporting."
"Automatic Deployment needs improvement. it could be made easier."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"The solution's documentation is not very good, and they do not give more details."
"In the next release, there should be provisioning of your certifications."
"There are several areas for improvement in Symantec Identity Governance and Administration. They have no proper documentation on how to do backups. They also have a lengthy workflow process where we have to make some configurations to manage automation in the rules and in our tasks which takes time. We have to manually configure all the configuration files, and we cannot export users because there's no export system in Symantec Identity Governance and Administration. What we'd like to see in the next release of the solution is for them to make configuration and integration with other systems their top priorities. We have many API systems to manage, so hopefully, if they make these enhancements shortly, we can directly connect with our API systems when using Symantec Identity Governance and Administration."
"A better information display for the approvals within the workflow would give them more information and the ability to comment back on a request as to why they're rejecting it. We've been telling them we'd like this improvement, and we hope to see it."
"They should easier and better integration with other software."
"Reporting could be improved."
"Although the capabilities are there, the user interface needs to be redesigned and the opportunities for integration should be improved."
"It has a large footprint which you'd expect to be much, much smaller. Just to run basic services, we have 10 different servers. Also, if it were easier to manage, that'd be useful."
"The solution is not the best or the fastest available."
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ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while Symantec Identity Governance and Administration is ranked 19th in Identity Management (IM) with 65 reviews. ForgeRock is rated 8.0, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Symantec Identity Governance and Administration is most compared with SailPoint IdentityIQ, AlertEnterprise Enterprise Guardian, Microsoft Identity Manager, SAP Identity Management and BeyondTrust Endpoint Privilege Management. See our ForgeRock vs. Symantec Identity Governance and Administration report.
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