We performed a comparison between ForgeRock and Symantec Siteminder based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"Easy to customize and adaptable to any environment."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"I like the intelligent authentication feature."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"You can quickly deploy the entire product with a basic config within couple of hours."
"It's quite scalable."
"Symantec Siteminder Is both scalable and stable."
"The most valuable feature is the integration with the Active Directory."
"The most valuable feature is the Federation part of Single Sign On, which is customizable and is easily integrated with any customer application or any third party application."
"It provides the breadth and the width to provide solutions for the different kinds of technologies which we have."
"It has the ability to authenticate and authorize users. It is the main feature for our security."
"If you look at our organization, and really all financial institutions, we have a lot of legacy apps. So it really helps to get Single Sign-On."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The solution's deployment should be made easier."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"We would like this solution to be developed for use with mobile applications."
"The solution could improve by adding more advertising and marketing."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"To add more value to this solution it needs to be more user-friendly."
"The Federation part of CA Single Sign On, it's a bit complex to implement because it involves the SSL certificates, exchange of certificates, and lot of technical details. The documentation misses some important parts of this, so that's the reason it took some time for us to go live."
"CA has reporting at the moment. With the reporting, every particular segmented product has a reporting engine. I would like to see centralized reporting for all of them together."
"They need to make configurations easier, and not have the engineer having to guess what will happen when he changes a particular setting."
"The main thing is we do not have the traceability and good monitoring that CA can provide us to capture problems when they occur."
"In future releases, I would like to see maybe more capabilities with some more modern authentication."
"The technical support could be better."
"Better documentation. I went through some sessions on single sign-on for version 12.7."
Earn 20 points
ForgeRock is ranked 4th in Access Management with 27 reviews while Symantec Siteminder is ranked 17th in Access Management with 69 reviews. ForgeRock is rated 8.0, while Symantec Siteminder is rated 8.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Siteminder writes "Easy to implement and customize and very stable". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Saviynt, whereas Symantec Siteminder is most compared with PingFederate, Okta Workforce Identity, PingID, PingAccess and Microsoft Entra ID.
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