We performed a comparison between Clarity SM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It is easy to tell what needs fixing and the priority of things."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."
"It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information."
"Right now, we are starting to be dependent on the CMDB a lot."
"The in-service catalog is quite useful."
"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"The ability to configure and integrate it with other solutions for ERP."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The most powerful features are the database and integration with CMDB."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"Provides great flexibility."
"The most valuable feature is asset management maintenance as well as asset management overall."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"I would like to see the API cleaned up."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"The interface for the users is a bit old-fashioned and not user-friendly."
"If I had to choose, it would be more around the user interface than the mobile experience."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"You can get lost using the application"
"Maximo is a big system, so the initial setup is complex."
"Revision management of file attachments."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"The interface is not very easy or user-friendly and is in need of improvement."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"Coding can be complex when customization is required."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform.
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