We performed a comparison between Clarity SM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Right now, we are starting to be dependent on the CMDB a lot."
"We have decreased training and talk time, and all those good stats, just by reusing information, not reinventing it, every time we get a call."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"The database and the power that is driven behind the database."
"Scalability is very good. We have scaled to more users and more functionality."
"This product has so many adjustment possibilities for many different clients."
"The value for the clients is that you can save information in the application and get reports with that information."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most valuable features are the ability to create work orders and preventative maintenance."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"Its capabilities let us organize our work."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"Maximo is very stable. We really do not have problem with stability."
"Preventive maintenance management."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"We would like more information about all the configurations that we have on our infrastructure side."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"The monitoring tool is in need of improvement."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"It doesn't yet have the ability to integrate with other products."
"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."
"If I had to choose, it would be more around the user interface than the mobile experience."
"Revision management of file attachments."
"Vendor management needs enhancement."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"Coding can be complex when customization is required."
"You can get lost using the application"
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and ManageEngine ServiceDesk Plus, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform.
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