We performed a comparison between Clarity SM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Solution is scalable. It does work. We can modify it up better to make it the way we want it to work. We have implemented it for larger and smaller companies."
"Time sheets are a powerful tool."
"This product has so many adjustment possibilities for many different clients."
"We are benefiting by being able to put time to what our technicians are doing."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"As of late, I really like the BI functions."
"It's fairly easy to use, from a UI standpoint."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"IBM Maximo is the best software for assets management."
"Reliable, very configurable, and it's all integrated in the same database."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"Has a powerful audit combination that helps achieve high accuracy."
"The most valuable features are the ability to create work orders and preventative maintenance."
"Compared to some of the other products, I think we are bit behind."
"I would like to see the API cleaned up."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"The cost of this solution is too high, which is why we're leaving."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"The latest version is slow due to the power it requires."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Revision management of file attachments."
"The initial setup was complex, because it is a complex product."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform.
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