We performed a comparison between Capriza and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Key features include security, decreased development time, responsiveness, cross-platform."
"The most valuable feature is the flexibility of development for customization."
"You can scale the solution."
"The solution has very good automation tools."
"We used ServiceNow for change management, release management, and event management."
"Very good incident management, chain management and problem management features."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"I have found the workflows and integration the most valuable in this solution."
"There is a need for API-based development which offers completely customized functionality."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"There is inherent complexity with this tool because of the number of things that it can do."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"I do not like the user interface."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
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Capriza is ranked 21st in Mobile Development Platforms while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Capriza is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of Capriza writes "Helps us quickly develop mobile solutions for our clients, while ensuring compliance". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Capriza is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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