Most Helpful Review
People can fire an email to an on-call email address and the current on-call will be notified - very helpful off-hours
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The dashboard and the reporting functionality are the solution's most valuable features.
Clear processes with transparent responsibilities led to more efficiencies within the teams.
The dashboard is very useful to get a quick overview of current tasks.
A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.
PagerDuty is very stable and very reliable.
The stability, specifically in the on-premises deployment model, could be improved.
There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.
Something that needs to be improved, is adding multilingual support.
Pricing and Cost Advice
Information Not Available
Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.
out of 36 in IT Service Management (ITSM)
Average Words per Review
out of 13 in IT Alerting and Incident Management
Average Words per Review
Compared 62% of the time.
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Compared 28% of the time.
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|Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.|
PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.
Learn more about Cherwell Service Management
Learn more about PagerDuty
|Ausenco, Highlights for Children, B/E Aerospace||40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast|
Software R&D Company40%
Comms Service Provider9%
Financial Services Firm36%
Comms Service Provider18%
Marketing Services Firm9%
Software R&D Company43%
Comms Service Provider10%
Financial Services Firm7%