Cisco Jabber Reviews

Cisco Jabber is the #2 ranked solution of our top Unified Communications tools. It's rated 4.3 out of 5 stars, and is most commonly compared to Skype for Business - Cisco Jabber vs Skype for Business

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Christopher Mills
Consultant
Consultant at Verizon
Jul 22 2020

What is most valuable?

The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are… more »

What needs improvement?

With the deployment being completed by my organization, I do not have a lot of options for customization because there are certain presets in place. Essentially, I have enough to get my job done, but I don't have access to the full range of functions.

What other advice do I have?

My advice to anybody who is considering this solution is that it is a large enterprise product, so the suitability is based on the size of the company. You need to have a lot of employees to warrant a top-level solution like this one. I presume that very small businesses would have a tough time justifying the investment. I would rate this solution a ten out of ten.
Real User
Professor/ Program Instructor at a university with 501-1,000 employees
Sep 13 2020

What is most valuable?

The most valuable feature is the ability to talk with people in real-time, instead of sending texts. COVID accentuated that need, especially given that we had to coordinate classes. Many of the professors are working remotely, and we use this product as a method for not having to call people's cell… more »

What needs improvement?

Cisco Jabber is not a collaborative tool.

Which solution did I use previously and why did I switch?

We were using Skype accounts to make international calls. However, no matter what information I put in, it did not look like an official message so the percentage of people who answered the phone was lowered. This means that my yield with Jabber was better because the name of the organization would… more »

What other advice do I have?

In summary, this product worked well for what I needed to do. I didn't have to use my own phone account and I didn't get charged for international calls. It presented itself as an official number that said it was coming for our institution, which benefitted me because my response rate was higher. I… more »
Real User
Senior Technical Manager at a financial services firm with 501-1,000 employees
Sep 14 2020

What do you think of Cisco Jabber?

What is our primary use case?

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. 

What is most valuable?

It works fine feature-wise. The Cisco Jabber features that we use work okay.

What needs improvement?

There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed.

For how long have I used the solution?

I have been using Cisco Jabber for four years. 

What do I think about the stability of the solution?

It is quite stable.

How was the initial setup?

What is Cisco Jabber?

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
Also known as
Jabber
Cisco Jabber customers
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
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