Cisco Jabber Overview

Cisco Jabber is the #2 ranked solution in our list of top Unified Communications tools. It is most often compared to Cisco Unified Communications: Cisco Jabber vs Cisco Unified Communications

What is Cisco Jabber?
Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco Jabber is also known as Jabber.

Cisco Jabber Buyer's Guide

Download the Cisco Jabber Buyer's Guide including reviews and more. Updated: July 2021

Cisco Jabber Customers
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Cisco Jabber Video

Filter Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Christopher Mills
Consultant at Verizon
Consultant
Top 20Leaderboard
Shows other's availability and status, offers powerful chat features, and integration across platforms is strong

What is our primary use case?

We use Cisco Jabber on our intranet for internal communications. It is used for chat, sharing documents, and sharing links.

Pros and Cons

  • "The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
  • "I presume that very small businesses would have a tough time justifying the investment."

What other advice do I have?

My advice to anybody who is considering this solution is that it is a large enterprise product, so the suitability is based on the size of the company. You need to have a lot of employees to warrant a top-level solution like this one. I presume that very small businesses would have a tough time justifying the investment. I would rate this solution a ten out of ten.
MF
Professor/ Program Instructor at a university with 501-1,000 employees
Real User
Top 10Leaderboard
Facilitates real-time communication and helps save on international calling costs

What is our primary use case?

We are a Cisco shop and during the COVID pandemic, we were using Jabber to create virtual environments to communicate with students in India and China.

Pros and Cons

  • "The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
  • "Cisco Jabber is not a collaborative tool."

What other advice do I have?

In summary, this product worked well for what I needed to do. I didn't have to use my own phone account and I didn't get charged for international calls. It presented itself as an official number that said it was coming for our institution, which benefitted me because my response rate was higher. I would rate this solution an eight out of ten.
Find out what your peers are saying about Cisco Jabber vs. Cisco Unified Communications and other solutions. Updated: July 2021.
521,690 professionals have used our research since 2012.
AC
Senior Technical Manager at a financial services firm with 501-1,000 employees
Real User
Top 10Leaderboard
Stable, easy to set up, and works fine

What is our primary use case?

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. 

What is most valuable?

It works fine feature-wise. The Cisco Jabber features that we use work okay.

What needs improvement?

There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed.

For how long have I used the solution?

I have been using Cisco Jabber for four years. 

What do I think about the stability of the solution?

It is quite stable.

How was the initial setup?