Cisco Jabber Competitors and Alternatives

What do you think of Lync Server?

Disclaimer: the new version of Lync Server 2013, Skype for Business (SfB) Server 2015, has been released a few weeks ago. Licensing model is the same you had for Lync Server, with companies paying only Front End servers (i.e. the ones hosting user accounts and the core services for your infrastructure).  SfB contains some new features, including support for Back End availability based on AlwaysOn groups. I will write a dedicated post asap.      The costs related to Microsoft Lync are something that I have talked about more than once but this is the first time I try to summarize information in a single document. I will limit my reflections to on-premises organizations, because as I am writing, Lync Online has no serious support for Enterprise Voice (i.e. VOIP) and this...

What do you think of Digium Switchvox?

Valuable Features Switchboard • Improvements to My Organization Integrated chat system enables you to send a quick message to a work colleague without calling the person Follow Me feature offers me the convenience of communication from anywhere Easily drag and drop calls to others • Room for Improvement The switchvox mobile app • Use of Solution 4 years • Deployment Issues No • Stability Issues No, Switchvox is very stable • Scalability Issues scaling is seamless • Customer Service and Technical Support Customer Service: I would say Good, I live in West Africa Digium has always delivered Technical Support: Great • Previous Solutions I had tried Cisco at the time and flexibility of integrating with other in-house app was a problem •...

What do you think of ShoreTel Sky?

Valuable Features Phone Assistant is very useful, as is the Service Portal. • Room for Improvement Occasional outages, but they're usually resolved very quickly. • Customer Service and Technical Support Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. • Previous Solutions We moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service. • Initial Setup I was not part of the initial set-up, so I can't speak to that.

What do you think of IceWarp?

Valuable Features The groupware module is the most valuable feature. • Improvements to My Organization It makes sharing of information between working teams of different projects very easy and fast, whether they are local or abroad. • Room for Improvement Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product. • Use of Solution I have used it for almost eight years. • Deployment Issues The deployment, and the version updates / upgrades, are straightforward and with no issue. Even the initial conversion from 602LAN SUITE happened overnight. • Stability Issues Stability is excellent. • Scalability Issues We are currently investigating its scalability. • Customer Service and...