Compare Clarity SM vs. IBM SmartCloud Control Desk

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Most Helpful Review
Find out what your peers are saying about Clarity SM vs. IBM SmartCloud Control Desk and other solutions. Updated: September 2020.
442,764 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.""XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.""The in-service catalog is quite useful.""The most valuable features are the requests and incident tracking.""As of late, I really like the BI functions.""Time sheets are a powerful tool.""Self-service interface means people can check their own tickets."

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"What I like about the Control Desk is that everything is centralized. You have all the requests in one place, you know which ones are for whom and who is working on them.""The brand name is the most valuable aspect of this solution for me. It's IBM. It's a global company that supports this product, it's not something open source or something like that."

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Cons
"The monitoring tool is in need of improvement.""Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.""The cost of this solution is too high, which is why we're leaving.""When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.""The CA products integrate well together but I would like to see better integration with third-party solutions.""Report solutions are a little short.""It doesn't yet have the ability to integrate with other products."

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"Overall the user experience, as opposed to the system and databases, could be improved. It does work as it should and it's good, but they should invest more in the user interfaces to be less data oriented and more appealing for the user.""Support has been the biggest problem for us. I understand that because we use the product of a global company, some changes are not quick to deploy."

More IBM SmartCloud Control Desk Cons »

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Questions from the Community
Top Answer: As of late, I really like the BI functions.
Top Answer: The pricing is quite expensive. It's so cost-prohibitive we've decided to move away from it.
Top Answer: The CA products integrate well together but I would like to see better integration with third-party solutions. An example of this is with AIOps, where I prefer Splunk over CASDM, so I would have like… more »
Top Answer: What I like about the Control Desk is that everything is centralized. You have all the requests in one place, you know which ones are for whom and who is working on them.
Top Answer: When using SmartCloud Control Desk I think you buy a license. We have the concurrent licensing fee in the Control Desk and then you have to renew every year or every four years when you extend the… more »
Top Answer: Because I have been working with SmartCloud Control Desk on a daily basis for eight years, I don't have any issues. I mainly hear our end users who do complain about some things, one of which is the… more »
Ranking
10th
out of 52 in Help Desk Software
Views
3,266
Comparisons
1,452
Reviews
6
Average Words per Review
409
Avg. Rating
7.8
11th
out of 52 in Help Desk Software
Views
1,134
Comparisons
853
Reviews
2
Average Words per Review
1,206
Avg. Rating
8.5
Popular Comparisons
Compared 46% of the time.
Compared 9% of the time.
Compared 8% of the time.
Compared 4% of the time.
Also Known As
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightSmartCloud Control Desk
Learn
Broadcom
IBM
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.
Offer
Learn more about Clarity SM
Learn more about IBM SmartCloud Control Desk
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniSt Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
Top Industries
REVIEWERS
Healthcare Company28%
Financial Services Firm21%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider16%
Media Company8%
Insurance Company8%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider23%
Legal Firm15%
Government14%
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise16%
Large Enterprise65%
No Data Available
Find out what your peers are saying about Clarity SM vs. IBM SmartCloud Control Desk and other solutions. Updated: September 2020.
442,764 professionals have used our research since 2012.
Clarity SM is ranked 10th in Help Desk Software with 7 reviews while IBM SmartCloud Control Desk is ranked 11th in Help Desk Software with 2 reviews. Clarity SM is rated 7.8, while IBM SmartCloud Control Desk is rated 8.6. The top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". On the other hand, the top reviewer of IBM SmartCloud Control Desk writes "Centralized solution to efficiently take care of customer service calls". Clarity SM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and IBM Maximo, whereas IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk, BMC Helix ITSM and Micro Focus Service Manager. See our Clarity SM vs. IBM SmartCloud Control Desk report.

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