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4,185 views|3,417 comparisons
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46,218 views|33,738 comparisons
Top Review
Find out what your peers are saying about Atera, ConnectWise, Kaseya and others in Remote Monitoring and Management Software. Updated: October 2021.
541,462 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The implementation is nice and easy.""A good automated scripts feature.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.""It's definitely improved the help-desk servicing, et cetera.""The initial setup is easy and the deployment is quick.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

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"The most valuable feature is the support for monitoring Cisco switches.""The implementation process is very straightforward.""The most valuable feature is the alert and alarm monitoring.""The best thing about Zabbix is the integration and the APIs that are included are very fast""The integration capabilities and APIs are the best part.""Zabbix is both stable and scalable.""The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies.""The most valuable feature is monitoring."

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Cons
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""The menu doesn't always load properly.""In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""Their support needs to be better.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

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"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have.""The server monitoring could be better.""If Zabbix had a better dashboard then it would be nice.""The only improvement I would suggest, revolves around its AI and ML capabilities.""For us, the initial setup was complex""The documentation could be improved.""Having a more customizable interface and dashboard would be an improvement.""I would like to remotely connect to the computer, and Zabbix doesn't have this capability."

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Pricing and Cost Advice
"From what I've overheard, it is pretty comparable to other solutions in terms of price."

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"I was using the free, Community Edition.""We purchased Zabbix for a good price, including support""We are using the free, open-source version.""It's an open-source solution that can be used free of charge.""This solution is completely open-source, so it is quite affordable.""Zabbix is free but if you use it in production then you have to pay for it.""My manager is very happy because it doesn't cost anything.""This is an open-source solution that can be used free of charge."

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Questions from the Community
Top Answer: Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
Top Answer: From what I've overheard, it is pretty comparable to other solutions in terms of price.
Top Answer: In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
Top Answer: The solution is stable.
Top Answer: I'm using a free version. I do not pay any licensing fees.
Top Answer: I don't like to use the solution for the most part. I get too many false positives. I get a problem one minute and then it's okay the next. That happens a lot. I hate that. The user interface could be… more »
Ranking
Views
4,185
Comparisons
3,417
Reviews
6
Average Words per Review
602
Rating
7.3
Views
46,218
Comparisons
33,738
Reviews
36
Average Words per Review
573
Rating
7.9
Comparisons
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
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Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Zabbix is the ultimate enterprise-level software designed for real-time monitoring of millions of metrics collected from tens of thousands of servers, virtual machines and network devices. Zabbix is Open Source and comes at no cost.

Offer
Learn more about ConnectWise Automate
Learn more about Zabbix
Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Bodybuilding.com, LLC., ITtelligent Consulting Services,Eltele AS, Total Server Solutions, LLC., ChinaNetCloud
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider19%
Government4%
Retailer4%
REVIEWERS
Computer Software Company17%
Comms Service Provider10%
Financial Services Firm7%
Retailer7%
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company24%
Government6%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business75%
Midsize Enterprise25%
REVIEWERS
Small Business47%
Midsize Enterprise22%
Large Enterprise31%
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise48%
Large Enterprise39%
Find out what your peers are saying about Atera, ConnectWise, Kaseya and others in Remote Monitoring and Management Software. Updated: October 2021.
541,462 professionals have used our research since 2012.

ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 6 reviews while Zabbix is ranked 1st in Network Monitoring Software with 37 reviews. ConnectWise Automate is rated 7.4, while Zabbix is rated 7.8. The top reviewer of ConnectWise Automate writes "Good scripting and patch management, very stable, and easy to scale". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". ConnectWise Automate is most compared with Microsoft Endpoint Configuration Manager, Continuum Command, Pulseway, N-able Remote Monitoring & Management and Kaseya VSA, whereas Zabbix is most compared with Nagios XI, Centreon, Splunk, SolarWinds NPM and Nagios Core.

We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.