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Top Review
Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: September 2021.
543,424 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The implementation is nice and easy.""A good automated scripts feature.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.""It's definitely improved the help-desk servicing, et cetera.""The initial setup is easy and the deployment is quick.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

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"The initial setup was very easy.""It allows you to transfer along with many other functions."

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Cons
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""The menu doesn't always load properly.""In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""Their support needs to be better.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

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"Our clients are having issues with printing."

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Pricing and Cost Advice
"From what I've overheard, it is pretty comparable to other solutions in terms of price."

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"Coming from where it was free, it's getting to be expensive."

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Questions from the Community
Top Answer: Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
Top Answer: From what I've overheard, it is pretty comparable to other solutions in terms of price.
Top Answer: In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
Top Answer: The initial setup was very easy.
Top Answer: I forget what the pricing model was, but I do remember there was something I did not like about it. However, I remember that whatever the price is/was, I found it acceptable given the value I received… more »
Top Answer: I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details. I’ve been looking at: ConnectWise, Kaseya, N-Able [ SolarWinds non-hacked tool… more »
Ranking
Views
4,185
Comparisons
3,417
Reviews
6
Average Words per Review
602
Rating
7.3
Views
3,157
Comparisons
2,610
Reviews
2
Average Words per Review
797
Rating
9.0
Comparisons
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
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Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.
Offer
Learn more about ConnectWise Automate
Learn more about LogMeIn Central
Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Au Bon Pain, BELL (Building Educated Leaders for Life)
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider19%
Educational Organization4%
Retailer4%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider17%
Construction Company6%
Government5%
Company Size
REVIEWERS
Small Business75%
Midsize Enterprise25%
REVIEWERS
Small Business90%
Midsize Enterprise10%
Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: September 2021.
543,424 professionals have used our research since 2012.

ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 6 reviews while LogMeIn Central is ranked 4th in Remote Monitoring and Management Software with 2 reviews. ConnectWise Automate is rated 7.4, while LogMeIn Central is rated 9.0. The top reviewer of ConnectWise Automate writes "Good scripting and patch management, very stable, and easy to scale". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". ConnectWise Automate is most compared with Pulseway, Microsoft Endpoint Configuration Manager, Continuum Command, N-able Remote Monitoring & Management and Kaseya VSA, whereas LogMeIn Central is most compared with LogMeIn Rescue, LogMeIn Pro, TeamViewer, Microsoft Endpoint Configuration Manager and Datto Remote Monitoring and Management. See our ConnectWise Automate vs. LogMeIn Central report.

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We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.