Rodney DapilmotoSystems Admin Analyst 3 at CPS Energy
Matt ThomsonPrincipal Consultant at UNIFY Solutions
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"When we started with RPA, there was a requirement that every credential and the bots themselves be protected through the PAM system. From the get-go, we've had CyberArk in the middle... We've got a pretty robust RPA implementation with our PAM platform. Users, bots, the credentials — everything is managed via our PAM solution."
"Right off the bat, the most valuable feature is the DNA scan. It gives us the ability to scan our environment and find the accounts that we're going to need to take under control."
"CyberArk is a very stable product and it's a stable product because it has a simple design and a simple architecture that allows you to leverage the economies of scale across the base of your infrastructure that you already have implemented. It doesn't really introduce any new complex pieces of infrastructure that would make it that much more difficult to scale."
"CyberArk has been easy for us to implement and the adoption has been good. We've been able to standardize a bunch of things. We've been able to standardize relatively easily with the use of the platforms and managing the policies."
"The risk of lost password and forbidden access to resources has been drastically reduced which increased the security level for the entire company,"
"The technical support is good."
"The most valuable feature is Special Monitoring."
"The Password Upload Utility tool makes it easier when setting up a Safe that contains multiple accounts and has cut down the amount of time that it takes to complete the task."
"The short version is that we gained significant insight into the issues of access governance. This allowed us to turn an auditing nightmare into praise from our auditors."
"The most valuable features include the automated attestations or recertification... The time that people have to focus on their real jobs and not spend it doing recertifications is huge."
"The IT shop is a great tool that allows a simple interface for users to see their access, be able to request additional access, and view the workflow approval process to understand where their request is and what any hold-ups may be."
"We have been able to make our help desk self-sufficient by giving them role-based access. We have been able to reduce service dependency by 40% to 50%."
"The one place where we found that this product really needs to improve is the cloud. Simple integrations don't exist, even today. We don't have anything specific on CyberArk for managing, SaaS products, SaaS vendors, SaaS credentials. I understand it's a vendor-based thing and that they have to coordinate with the other vendors to be able to do that, and there are integrations coming. But these are the major places where CyberArk definitely needs to invest some more time."
"It's a big program. To scale excessively, locally, on an on-prem application, takes a lot of servers."
"CyberArk has to continue to evolve with that threat landscape to make sure that they're still protecting those credentials that are owned by those that have privileged accounts in the firms."
"There is a bit of a learning curve, but it's a pretty complex solution."
"It needs better documentation with more examples for the configuration files and API/REST integration"
"We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process."
"The authentication port is available in CyberArk Alero but not Fortinet products."
"Currently, in Secure Connect, an end user is required to enter account information manually, and cannot save any of this information for future use."
"The support team could be improved on. The first level of support essentially looks up knowledge base articles and often can't provide the answer needed."
"[Regarding] their upgrades, we're going to 8.12 right now and everything is running very smoothly but this is actually the first upgrade that has gone off well. Even the other "dots" have taken us six months or longer to get through QA testing."
"We fell into that trap of over-customization which made upgrading the product difficult."
"Right now, they run an on-prem solution. Our preferred solution for cloud is Azure. So, we have yet to determine how we want to take this forward, because at this time, we are only using Graph APIs to do some Azure-related actions."
"I believe that this solution is priced well. It's the market leader and I think that it's the best solution."
"Overall, its pricing is really good. The main difference from all the other vendors is that they have one package that covers all the functionality and modules of the basic PAM, except the add-on modules like adware and server protection. It also doesn't include the licenses for domain controller protection or maybe an API call-related feature. For the basic privileged access management, the bundle pricing is really good, but when it comes to an agent-based solution for advanced cyber protection or application identity managers, it is expensive. Services are also very expensive if you hire the services team from CyberArk, but these guys are really good. For a couple of large banking projects, we had an experience with them. The banks wanted to have things quickly and efficiently, so we had to hire them. If we take four weeks, these guys can do everything on a weekend. They charge quite a big sum of money, but they know the system well."
"The price of this solution is quite reasonable."
"The solution is very expensive and requires a license. We pay for an enterprise license."
"Pricing is quite high and it could be improved."
"They have two types of licensing: purchase and subscription. You have to pay for each admin user, such as Microsoft admin, mail admin, database admin, etc."
"From a cost perspective, One Identity has the biggest bang for the buck."
"We pay yearly and per active user. One of the reasons that we chose One Identity Manager is because of the pricing. It is reasonable and affordable compared to other products which we considered before choosing this solution for the company."
Earn 20 points
CyberArk is the trusted expert in privileged access management and a global leader Identity Security. Designed from the ground up with a focus on security, CyberArk has developed a powerful, modular technology platform that provides the industry's most comprehensive Privileged Account Security Solution.
One Identity Manager helps you mitigate risk, secure data, meet uptime requirements and satisfy compliance by giving your users access to data and applications they need and nothing more. IAM can be driven by business needs, not IT capabilities. With Identity Manager, you can manage user identities, privileges and security across the enterprise, putting you in control of identity management and taking the burden off your IT staff.
CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 15 reviews while One Identity Manager is ranked 6th in Identity Management (IM) with 4 reviews. CyberArk Privileged Access Manager is rated 8.2, while One Identity Manager is rated 8.6. The top reviewer of CyberArk Privileged Access Manager writes "Provides simplicity and ease of implementation for the right level of security controls". On the other hand, the top reviewer of One Identity Manager writes "Enables us to automate SOX recertification, saving a significant amount of time". CyberArk Privileged Access Manager is most compared with SailPoint IdentityIQ, Thycotic Secret Server, BeyondTrust Endpoint Privilege Management, Azure Active Directory and Cisco ISE (Identity Services Engine), whereas One Identity Manager is most compared with SailPoint IdentityIQ, Cisco ISE (Identity Services Engine), Microsoft Identity Manager, Oracle Identity Governance and One Identity Active Roles.
We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.