We performed a comparison between DX Unified Infrastructure Management and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"It is easy to implement."
"Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"It's easy to push out across numerous servers. Very scalable."
"It delivers our customers many metrics, so they may make decisions"
"Monitors the infrastructure asset and also monitors as an IT service."
"Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"Working with the solution is very easy. It's user-friendly."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"The Wi-Fi side needs improvement."
"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."
"They need to continue to advance the filter capabilities, and provide more input fields."
"How we can get more native information from CA's solutions."
"Reporting capability can be improved especially when it comes to availability."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"We would like the navigation of this solution to be more user friendly for our system administrators."
"We had to do some work to make what was more of a business class solution work at an enterprise level."
"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."
"It is very difficult to award the service level cycles at an endpoint level."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"The browser isn't exactly reliable."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
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DX Unified Infrastructure Management is ranked 37th in Network Monitoring Software with 120 reviews while New Relic is ranked 6th in Network Monitoring Software with 151 reviews. DX Unified Infrastructure Management is rated 8.2, while New Relic is rated 8.6. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our DX Unified Infrastructure Management vs. New Relic report.
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