We compared Freshdesk and FullStory across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Freshdesk stands out for its ease of use and customizability. It enables users to connect with different folders and integrate seamlessly. Reviewers also mentioned Freshdesk’s strong reporting and comprehensive knowledge base. FullStory focuses on session replay, heatmaps, and conversion funnels to understand user behavior and enhance website performance.
Room for Improvement: Freshdesk could improve its ticketing system, reporting templates, integration with Freshcaller, and implementation of feature requests. FullStory could benefit from enhancements in pricing, user interface, performance, and data filtering.
Service and Support: Freshdesk’s customer service is regarded as efficient and prompt. Users described it as excellent, speedy, and attentive. FullStory's customer service is highly regarded for its quick and valuable assistance, extensive resources, and expertise.
Ease of Deployment: Freshdesk’s setup is quick, painless, and can be completed without outside help. FullStory is praised for its ease of deployment, clear documentation, and seamless integration with various platforms.
Pricing: Opinions about Freshdesk’s pricing are mixed. Some find it competitive and affordable, while others find it expensive, particularly when expanding or adding features. FullStory's cost can vary.
ROI: Freshdesk improves the efficiency of customer management, addressing requests, and organizing documentation, resulting in a favorable return on investment. FullStory aids businesses in comprehending user behavior. The return on investment (ROI) varies based on individual goals and objectives.
Comparison Results: Freshdesk is highly regarded for its user-friendly interface, easy setup process, customizable features, seamless connectivity, and efficient reporting abilities. Still, there is room for improvement in areas like ticketing, integrations, reporting templates, and pricing. FullStory is praised for its ease of deployment, session replay, heatmaps, and conversion funnels. However, some users find the pricing high and have reported occasional technical glitches.
Earn 20 points
Freshdesk is ranked 2nd in Customer Experience Management with 27 reviews while FullStory is ranked 12th in Customer Experience Management. Freshdesk is rated 8.4, while FullStory is rated 0.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and TOPdesk, whereas FullStory is most compared with Adobe Web Experience Management.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.