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2,070 views|1,698 comparisons
IFS Applications Logo
4,882 views|3,411 comparisons
Top Review
Find out what your peers are saying about Freshdesk vs. IFS Applications and other solutions. Updated: September 2021.
543,089 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The organization that is possible with other departments is the solution's most valuable aspect.""Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system."

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"The workflow of the solution is very good.""The product is quite flexible.""One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity.""The solution overall is very versatile and flexible, especially compared to other products.""Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years.""The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

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Cons
"Technical support is not the best. It could be much, much better and offer better support to users.""We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than having to create the parent-child hierarchy that they have set up. It generates a proliferation of tickets that I really don't want to have. Having to jump from a parent to one child and then to another child makes it harder for me to be able to see the entire case from end to end. A simple example is our new hire process or our termination process. We have people who leave. We also have people who come on board. We have got multiple people participating and doing things related to the leaving or onboarding process. Currently, I have to go to different tickets to be able to see whether all tasks are really done or not. If I could assign lots of people to one ticket, it would be really nice."

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"Technical support could be improved.""The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing.""We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals.""It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward.""There are certain digital features that need to be incorporated, such as IOP.""The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

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Pricing and Cost Advice
"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."

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"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models.""Pricing is an area that could be improved. They could be more competitive.""IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

More IFS Applications Pricing and Cost Advice »

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Questions from the Community
Top Answer: Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Top Answer: We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
Top Answer: We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
Top Answer: Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years.
Top Answer: It's not cheapest, and it's not mediocre pricing. Pricing is comparatively or sufficiently higher than maybe all other IT solutions. There are no additional fees, and everything is included in the… more »
Top Answer: There are certain digital features that need to be incorporated, such as IOP. It's a blockchain platform. We are currently exploring these types of features to enhance our solutions for added value… more »
Ranking
3rd
Views
2,070
Comparisons
1,698
Reviews
2
Average Words per Review
682
Rating
9.5
2nd
Views
4,882
Comparisons
3,411
Reviews
6
Average Words per Review
637
Rating
7.8
Comparisons
Also Known As
Assyst
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Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service™​​​​​​​. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Carlsberg, Pukka, Aston Martin, Sky, China Airlines, Cimcorp, Mini, Pepsi.
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider17%
Energy/Utilities Company6%
Government5%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider20%
Manufacturing Company6%
Government5%
Company Size
REVIEWERS
Small Business70%
Midsize Enterprise30%
REVIEWERS
Small Business45%
Midsize Enterprise45%
Large Enterprise9%
Find out what your peers are saying about Freshdesk vs. IFS Applications and other solutions. Updated: September 2021.
543,089 professionals have used our research since 2012.

Freshdesk is ranked 3rd in Field Service Management with 2 reviews while IFS Applications is ranked 2nd in Field Service Management with 6 reviews. Freshdesk is rated 9.6, while IFS Applications is rated 7.8. The top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". On the other hand, the top reviewer of IFS Applications writes "A cloud-based ERP solution with a useful maintenance module, but post-implementation support could be better". Freshdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Microsoft Dynamics CRM and Atlassian Confluence, whereas IFS Applications is most compared with SAP ERP, Oracle E-Business Suite, ServiceNow, IBM Maximo and Microsoft Dynamics NAV. See our Freshdesk vs. IFS Applications report.

See our list of best Field Service Management vendors and best Help Desk Software vendors.

We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.