Compare Freshdesk vs. LiveAgent

Freshdesk is ranked 23rd in Help Desk Software while LiveAgent is ranked 32nd in Help Desk Software. Freshdesk is rated 0, while LiveAgent is rated 0. On the other hand, Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice, whereas LiveAgent is most compared with Freshdesk and Zendesk.
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Freshdesk Logo
2,953 views|2,313 comparisons
LiveAgent Logo
155 views|105 comparisons
Ranking
23rd
out of 44 in Help Desk Software
Views
2,953
Comparisons
2,313
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
32nd
out of 44 in Help Desk Software
Views
155
Comparisons
105
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
370,827 professionals have used our research since 2012.
Top Comparisons
Compared 20% of the time.
Compared 17% of the time.
Compared 14% of the time.
Compared 67% of the time.
Compared 33% of the time.
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Freshworks
QualityUnit
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2018. Stay closer to your customers and help them faster with LiveAgent.

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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberOrange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
370,827 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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