Freshdesk vs. LiveAgent

As of June 2019, Freshdesk is ranked 10th in Help Desk Software with 1 review vs LiveAgent which is ranked 33rd in Help Desk Software. The top reviewer of Freshdesk writes "We're able to respond to customer inquiries much faster and with better information". Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice. LiveAgent is most compared with Freshdesk and Zendesk.
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Freshdesk Logo
7,205 views|2,275 comparisons
LiveAgent Logo
349 views|99 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
346,641 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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346,641 professionals have used our research since 2012.
Ranking
10th
out of 44 in Help Desk Software
Views
7,205
Comparisons
2,275
Reviews
1
Average Words per Review
224
Avg. Rating
10.0
33rd
out of 44 in Help Desk Software
Views
349
Comparisons
99
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 19% of the time.
Compared 15% of the time.
Compared 15% of the time.
Compared 64% of the time.
Compared 36% of the time.
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Freshworks
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Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2018. Stay closer to your customers and help them faster with LiveAgent.

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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberOrange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
346,641 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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