We just raised a $30M Series A: Read our story

Microsoft Dynamics CRM Pros and Cons

Microsoft Dynamics CRM Pros

Operational Risk Analyst at a financial services firm with 5,001-10,000 employees
I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure.
View full review »
ZL
RPA Practice Head at a tech services company with 501-1,000 employees
The initial setup is pretty straightforward.
View full review »
SP
Solutions Architect at a tech vendor with 501-1,000 employees
The stability is excellent.
View full review »
AS
Decision Analytics Associate Consultant at a consultancy with 10,001+ employees
Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.
View full review »

Microsoft Dynamics CRM Cons

Operational Risk Analyst at a financial services firm with 5,001-10,000 employees
Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics.
View full review »
ZL
RPA Practice Head at a tech services company with 501-1,000 employees
If there was a bit more automation, specifically for marketing tasks, that would be ideal.
View full review »
SP
Solutions Architect at a tech vendor with 501-1,000 employees
The mobile side of the product doesn't look that great right now.
View full review »
AS
Decision Analytics Associate Consultant at a consultancy with 10,001+ employees
The solution could improve by having better integration documentation.
View full review »