"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"The most valuable feature is asset management maintenance as well as asset management overall."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"Maximo is very stable. We really do not have problem with stability."
"We were able to scale perfectly."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"Reliable, very configurable, and it's all integrated in the same database."
"This is a premier product and it has been around for a long time."
"I am impressed with the tool's integration with our mail system."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"Revision management of file attachments."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"Vendor management needs enhancement."
"Coding can be complex when customization is required."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"The tool needs to improve its customization of the user interface."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. IBM Maximo is rated 8.0, while N-able MSP Manager is rated 8.4. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk.
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