We performed a comparison between Infor CloudSuite CRM and Siebel CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM has a strong database model, workflow and integration tools."
"The solution is scalable."
"The flexibility is very good."
"The solution's order management pack is quite fantastic."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"They could include marketing automation for the product."
"The documentation needs to be improved."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The solution itself is very heavy."
"It is difficult to set up."
"The user interface, mobile application, and support could be improved."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
Infor CloudSuite CRM is ranked 56th in CRM with 1 review while Siebel CRM is ranked 5th in CRM with 16 reviews. Infor CloudSuite CRM is rated 9.0, while Siebel CRM is rated 7.8. The top reviewer of Infor CloudSuite CRM writes "Has good technical support services and valuable workflow management features ". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Infor CloudSuite CRM is most compared with , whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud.
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