Siebel CRM Competitors and Alternatives

The top Siebel CRM competitors are
  • Microsoft Dynamics CRM
  • Oracle Service Cloud
  • Pega CRM
  • Vlocity
  • Amdocs CRM
Read reviews of Siebel CRM competitors and alternatives
Luís Melo
Real User
Head of Solutions Delivery UK at a tech services company with 51-200 employees
Mar 13 2017

What is most valuable?

* Web customer portal * Knowledge base * Incident and activity management * Contact and organisation management * Chat and skill-based routing *... more»

How has it helped my organization?

It allowed management, operations, service, sales and marketing to have a full view of the customer base, and a single platform to manage all... more»

What needs improvement?

* Release and environment management

What's my experience with pricing, setup cost, and licensing?

If you have sporadic users - i.e., not everyone is going to access it all day - go for "non-contact centre users", which are much cheaper.

Which other solutions did I evaluate?

We did not previously use a different solution. Oracle RightNow is the only solution in the market that offers a true omni-channel experience... more»
HeaRis224
Real User
Project Manager at a financial services firm with 201-500 employees
Aug 01 2018

What is most valuable?

Since we started using this platform, we have been able to ensure all communications trials with our customers are documented. We are able to... more»

How has it helped my organization?

The customer is the bedrock of every organization, and it is important the customers are always happy. Because all issues relating to customers... more»

What needs improvement?

There is a feature called Social Listening. It enables the system to sniff out social interactions between our customers. With it, we are able... more»

Which other solutions did I evaluate?

We had an existing solution, but it was locally implemented and did not have all the report features of a full-blown CRM software. We were not... more»

What other advice do I have?

I rate it as an eight out of 10. It has been able to incorporate most of our processes. However, there is room for improvement. I would tell a... more»

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