Siebel CRM Competitors and Alternatives

Read reviews of Siebel CRM competitors and alternatives
Consultant
Functional Consultant at a manufacturing company with 1,001-5,000 employees
Nov 02 2017

What do you think of Salesforce Sales Cloud?

Valuable Features The Sales Cloud platform The Service Cloud platform • Improvements to My Organization It has touched every spectrum of our organization regardless of the roles the various department plays. Every department contributes to the revenue numbers through the use of this tool. • Room for Improvement Improving reports/dashboards is needed. It is quite good, but taking it up a notch would be beneficial for the whole team. • Use of Solution I have used it since 2009, so six years. • Deployment Issues There have been no issues with the deployment. • Stability Issues There have been no issues with the stability. • Scalability Issues It has scaled well and every department in our organization uses it. Start small, then leverage it to the whole...
Real User
Project Coordinator at a manufacturing company with 1,001-5,000 employees
Aug 07 2017

What do you think of Oracle Service Cloud?

Valuable Features Integrated survey tools and reporting: wide selection of included reports and ability to customize • Improvements to My Organization Logging all channel interaction in the same place gives us the ability to better determine FCR. • Room for Improvement Ability to export records for archiving, or to query the DB directly. • Use of Solution I have used it for Three years. • Deployment Issues We have encountered very few deployment issues. We have had two instances of incomplete or incorrect clones. These have been remedied by requesting that the clones be created again. • Stability Issues The data pod was initially overloaded, which caused issues with chat server stability, but a pod move fixed this. • Scalability Issues We have not...
Real User
Project Manager at a financial services firm with 201-500 employees
Aug 01 2018

What is most valuable?

Since we started using this platform, we have been able to ensure all communications trials with our customers are documented. We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner.... more»

How has it helped my organization?

The customer is the bedrock of every organization, and it is important the customers are always happy. Because all issues relating to customers are visible in the system, they are ultimately happy. When they are happier, they become our... more»

What needs improvement?

There is a feature called Social Listening. It enables the system to sniff out social interactions between our customers. With it, we are able to make informed decisions about the types of products and services to provide to customers. The... more»

Sign Up with Email