We performed a comparison between Infraon IMS and ServiceNow Discovery based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"The feature that I like the most and the best part is the customization."
"The backup, restore, and comparison features are all good."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"I am impressed with the tool's incident problem change management."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"Email support is a bit slow. Once you drop an email, it takes time."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"They can expand on the plugins for some of the other tools."
"It creates quite a bit of duplication, so that needs to be fixed."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"Improvements are required with the scripts used to collect the information from servers."
Infraon IMS is ranked 26th in Server Monitoring while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Infraon IMS is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of Infraon IMS writes "Provides data accuracy for availability and policy harmonization". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Infraon IMS is most compared with Zabbix, Microsoft Configuration Manager and Equinix IBX SmartView, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Lansweeper.
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