Compare JIRA Service Desk vs. Salesforce Service Cloud
JIRA Service Desk is ranked 2nd in IT Service Management (ITSM) with 10 reviews while Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 1 review. JIRA Service Desk is rated 7.8, while Salesforce Service Cloud is rated 10.0. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". On the other hand, the top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and BMC Helix ITSM, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce.
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free. But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran. | Information Not Available |
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Ranking  | |
Views 8,144 Comparisons 6,518 Reviews 10 Average Words per Review 593 Avg. Rating 7.7 | Views 2,416 Comparisons 1,961 Reviews 1 Average Words per Review 397 Avg. Rating 10.0 |
Top Comparisons | |
 Compared 27% of the time.  Compared 14% of the time.  Compared 7% of the time. | Compared 26% of the time.  Compared 16% of the time. Compared 11% of the time. |
Also Known As | |
| Service Cloud | |
Learn | |
| Atlassian | Salesforce |
Overview | |
| JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk. | Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs. |
Offer | |
Learn more about JIRA Service Desk | Learn more about Salesforce Service Cloud |
Sample Customers | |
| mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada | Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva |
Top Industries | |
Software R&D Company25% Comms Service Provider16% Media Company11% Government8% | Manufacturing Company27% Marketing Services Firm18% Financial Services Firm9% Software R&D Company9% |
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: February 2020.
406,070 professionals have used our research since 2012.
See also JIRA Service Desk Reviews, Salesforce Service Cloud Reviews, and our list of Best IT Service Management (ITSM) Companies.
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