Compare JIRA Service Desk vs. Salesforce Service Cloud

JIRA Service Desk is ranked 2nd in IT Service Management (ITSM) with 10 reviews while Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 1 review. JIRA Service Desk is rated 7.8, while Salesforce Service Cloud is rated 10.0. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". On the other hand, the top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and BMC Helix ITSM, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce.
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Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: February 2020.
406,070 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.

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406,070 professionals have used our research since 2012.
Ranking
Views
8,144
Comparisons
6,518
Reviews
10
Average Words per Review
593
Avg. Rating
7.7
Views
2,416
Comparisons
1,961
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
Top Comparisons
Compared 27% of the time.
Compared 7% of the time.
Also Known As
Service Cloud
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Atlassian
Salesforce
Overview
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about JIRA Service Desk
Learn more about Salesforce Service Cloud
Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE CanadaStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
VISITORS READING REVIEWS
Software R&D Company25%
Comms Service Provider16%
Media Company11%
Government8%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Financial Services Firm9%
Software R&D Company9%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: February 2020.
406,070 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.