JIRA Service Desk vs. SysAid

JIRA Service Desk is ranked 7th in Help Desk Software with 2 reviews vs SysAid which is ranked 24th in Help Desk Software. The top reviewer of JIRA Service Desk writes "Transparency of the system helps both internal and external persons involved". JIRA Service Desk is most compared with ServiceNow, Zendesk and BMC Helix Remedy. SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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Quotes From Members Comparing JIRA Service Desk vs. SysAid

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.

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Ranking
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11,305
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6,842
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2
Followers
855
Avg. Rating
10.0
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1,641
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825
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0
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200
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0
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0
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1
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1
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5.0
Top Comparisons
Compared 17% of the time.
Compared 9% of the time.
See more JIRA Service Desk competitors »
Compared 18% of the time.
Compared 12% of the time.
See more SysAid competitors »
Compared 22% of the time.
Website/Video
Atlassian
SysAid
Null Vendor
Overview
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
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Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE CanadaLAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
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Top Industries
VISITORS READING REVIEWS
Financial Services Firm
22%
Comms Service Provider
12%
Retailer
10%
Media Company
7%
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Company Size
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
19%
Large Enterprise
44%
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